When More Data Is Not Enough: The Context-Sufficiency Frontier in Generative AI Personalization

Large language models (LLMs) are typically aligned with population-level preferences, despite substantial variation across individual users. We introduce POPI, a user-level personalization framework that separates the problem into two components connected by a natural-language interface: a shared inference model that distills heterogeneous user signals into a concise preference summary, and a shared generator that conditions on this summary to produce personalized responses. Both components are trained under a unified preference-optimization objective, with reinforcement learning handling the non-differentiable inference step. This objective decomposes into generator approximation error and summary informativeness, revealing how a single loss simultaneously drives accurate generation and informative summarization. Because the interface is natural language, learned summaries can be inferred once per user and reused across different generators -- including frozen, black-box commercial APIs. Across four personalization benchmarks, POPI generally improves personalization quality while reducing context overhead by up to an order of magnitude.

Generative user interfaces (GenUIs) create new opportunities to adapt interfaces to individual users on demand. Yet personalization is difficult because it is not possible to provide settings for screens that have not yet been generated, making it necessary to learn preferences from users' feedback on generated interfaces. Such feedback is sparse, subjective, and often difficult to articulate. We study this problem through a new dataset in which 20 participants each judge the same 600 pairs of GenUIs. Their judgments differ substantially (Krippendorff's alpha = 0.25), and written rationales show that even when participants consider similar UI properties, such as color tone or hierarchy, they often make different choices and prioritize them differently. We develop a sample-efficient personalization method that uses a few pairwise judgments to weight prior users' preferences rather than relying on a fixed rubric of UI attributes. Our method outperforms a pretrained UI evaluator and a larger multimodal model offline. In an online study with 12 new users, participants preferred interfaces personalized by our method over all baselines, including shared guidelines and users' own written preferences.

Personalized LLMs must decide, for each stored preference, whether the current context calls for applying or suppressing it, which we call its applicability. They frequently over-personalize, applying preferences the context rules out, yet existing benchmarks score only the final response and cannot tell where this failure arises. We decompose preference handling into three stages and measure each separately: (1) knowing whether a preference applies, (2) deciding on an explicit Apply/Suppress label, and (3) generating a response consistent with that label. Using linear probes, we first show that this applicability signal remains decodable from hidden states during generation. By making the decision explicit, we then find that in most settings wrong decisions faithfully followed outnumber correct decisions lost in generation. We thus locate the failure in the decision, which breaks once the model is also asked to answer. To determine whether this reflects lost sensitivity or a response bias, we propose ABIDE (Apply-Bias Investigation via Decision-score), which adapts signal detection theory to Apply-vs-Suppress decision scores read directly from logits. ABIDE reveals a generation-induced Apply bias: merely stating an answer-generation objective shifts the decision score toward Apply while sensitivity is largely preserved, and the shift persists under controls for prompt structure, cascades across preference slots, and prompt wording. Finally, we show that subtracting a single bias scalar, estimated on a held-out split, from the decision score at decoding time reduces leakage while largely preserving fulfillment.