Understanding and Mitigating Inference-Time Overreliance Using Agentic Memory

Large language model (LLM) agents rely on long-term memory to support extended interactions and personalized assistance beyond finite context windows. Existing memory agents actively update external memory through generated write, revise, and delete operations, but these updates may omit important information, corrupt existing memory, or introduce unsupported hallucinated content. Once stored, such errors become persistent system-state failures that can affect future reasoning and generation. In this paper, we propose TrustMem, a framework designed to improve the trustworthiness of memory consolidation. TrustMem relies on a Memory Transition Verifier to evaluate the transition process of memory updates in terms of coverage, preservation, and faithfulness. It further constructs preference pairs among candidate updates under the same memory state, enabling preference-guided reinforcement learning to directly optimize memory updating behaviors. Extensive experiments demonstrate that TrustMem improves both memory utility and reliability: it achieves state-of-the-art results across MemoryAgentBench, HaluMem, and the Mem-alpha validation set, improves HaluMem memory extraction by 12.14 F1 points, and reduces transition-level omission, corruption, and hallucination by 40.1%, 79.1%, and 50.0%, respectively, compared with the strongest baseline for each error type.

LLM agents increasingly maintain long-term memory of user facts across sessions. Yet such memory is usually evaluated by aggregating accuracy over question rows or episodes. Because this approach scores question rows independently, even when several questions probe the same fact, it cannot show how that fact behaves as conditions change. We introduce MemTrace, a benchmark whose unit of measurement is the knowledge point: a single typed fact about the user, rather than an individual question. MemTrace probes each fact along three controlled dimensions: memory age, defined by how many sessions ago the fact appeared in the history; question type, covering current state, earlier state, and trajectory of change; and evidence condition, covering present, missing, and contradicted-by-false-premise settings. Evaluating 13 memory-system configurations across four paradigms, we find that similar pooled accuracy hides different failures: recovering a fact's current and earlier states does not imply tracking how it changed, and safe abstention does not imply correcting a false premise. The dominant bottleneck is evidence use, not retrieval: when systems fail, the evidence was retrievable 10 times more often than it was missing. These results suggest that improving long-term memory requires better use of reachable evidence, not simply more storage or retrieval.

Large Language Model (LLM) agents increasingly rely on external memory systems to accumulate experience across tasks. Yet nearly all existing approaches, from graph-structured memories to reflective insight stores, access memory through fixed, hand-designed heuristics. We argue that this static view of memory is a core bottleneck for agentic learning because optimal memory behavior is fundamentally context-dependent. The early stages of the tasks, benefit from minimal retrieval because memory is sparse; recurring goal types benefit from plan reuse rather than generic nearest-neighbor lookup; stuck agents benefit from re-retrieval with alternative queries; and across long task streams, the memory store itself must be consolidated and pruned to remain useful. We present Memory as a Controlled Process (MemCon), a framework that models memory operations as a Markov Decision Process and learns an online policy that adaptively decides when, what, and how much to retrieve, when to inject a distilled plan, and when to consolidate or forget. MemCon is backend-agnostic: it wraps any existing memory implementation, learns from task-by-task binary feedback with no pretraining and no additional LLM calls, and uses a lightweight tabular contextual bandit with UCB exploration that converges within tens of tasks. Across 6 benchmarks, 3 agent frameworks, and 3 LLM backbones, MemCon consistently outperforms multiple memory baselines by up to 15.2 points in task success while reducing token consumption by 5--20%.