Language Carries the Expert's Impression: Instrument-Anchored LLM Judges Transfer Counseling-Quality Assessment and Beat In-Domain Training

Large language models (LLMs) may support counseling training, yet evidence from Japanese-language interactions and automated quality ratings remains limited. We examined 18 fixed Japanese-language counseling transcripts generated through artificial intelligence (AI)-to-AI interactions under three counselor conditions: GPT-minimal (GPT-4-turbo with a minimal role instruction), GPT-SMDP (GPT-4-turbo with the Structured Multi-step Dialogue Prompt [SMDP]), and Claude-SMDP (Claude-3-Opus with SMDP). Fifteen counseling experts rated transcripts on four adapted global scales from the Motivational Interviewing Treatment Integrity coding manual and an overall-quality item; three newer LLMs independently rated the same transcripts in three iterations. In this fixed stimulus set, SMDP-condition dialogues received higher expert ratings for cultivating change talk, partnership, empathy, and overall quality than GPT-minimal dialogues; the two SMDP counselor models did not differ. LLM ratings were reproducible but generally more lenient than expert-reference ratings, particularly for softening sustain talk and overall quality. Simulated-client naturalness was below the scale midpoint. These findings provide an expert-referenced benchmark for Japanese-language AI counseling simulations and show that reproducible LLM ratings should not be treated as calibrated counseling-quality evidence without expert validation. This study does not test clinical effectiveness or human-client outcomes.

Human speech conveys rich perceptual information, such as emotion and speaker identity, yet most automatic speech quality judges reduce it to a single naturalness score. We study diagnostic speech judges: given two candidates, a diagnostic judge decides which is better, along which perceptual dimensions (e.g., timbre, emotion, timing) they differ, and which audible cues support its decision. Learning such judges is challenging: expert annotation is costly, and simply prompting a frontier audio-language model to produce labels is unreliable: our probing reveals substantial errors and unstable instruction following. We introduce SpeechCritic, which learns a diagnostic judge in a reference-conditioned cross-lingual setting from only about 300 human-labeled comparisons. Rather than replacing the frontier model, SpeechCritic calibrates it with these labels: for each dimension, it selects the acoustic measurements that agree with human judgments, maps them to A/Tie/B probabilities, and passes these to the model as non-binding hints alongside the audio. Compared with the same model labeling without hints, this raises dimension-level agreement with humans by 6.3 points and cuts the mismatch with human Tie rates by 10.4 points. We then train a 7B judge on this supervision and find that different training signals shape different judge behaviors: SFT establishes the task, OPD transfers the teacher's dimension-level strengths and weaknesses, and RL helps most on clear-cut comparisons where human raters agree. Notably, human listeners also find that RL makes rationales cite more specific, localized acoustic cues, although it never directly rewards rationale text. Finally, we show that the pipeline is language-pair agnostic by instantiating it on both English-Japanese and English-Spanish. Together, these results demonstrate a path from limited human preferences to a diagnostic speech judge.

We report the empirical reliability of Gemini models as audio judges that score full-duplex agent conversations directly from the raw stereo waveform, tested across three models in the Gemini family: 2.5 Flash, 3.5 Flash, and 3.1 Pro. Our primary evidence base uses Gemini 2.5 Flash as the ground-truth model, validated against three calibrated human raters on 209 stereo sessions, scored on 8 production dimensions: 152 full-duplex conversations across 13 accent-and-condition strata, together with 57 adversarial defect-injected clips. The evidence for Gemini 2.5 Flash is consistent across three tests. (i) On 5 of 8 dimensions the LALM-human Spearman rho departs from the pairwise human-human rho by at most 0.07, and on 7 of 8 dimensions the two quantities 95 percent bootstrap confidence intervals overlap. (ii) The LALM agrees with the three-rater human mean within 1 point on 60 to 92 percent of sessions on 6 of 8 dimensions. (iii) On 45 of 48 (defect, dimension) cells the LALM is as sensitive as humans or better under Newcombe-Wilson 95 percent confidence intervals, though most of these are underpowered nulls rather than demonstrated parity. Rank-ordering ability transfers across the Gemini family: 3.5 Flash improves simple agreement to 8 of 8 dimensions, while 3.1 Pro rates several dimensions markedly lower than humans despite comparable rank correlation. A model swap should be re-validated on calibration specifically, not assumed from rank-correlation alone. We identify four areas where deployment requires care, and we estimate that human rating alone for our current evaluation cadence costs roughly two orders of magnitude more than the equivalent LALM workload. The data presented here provides a defensible empirical basis for deploying the LALM as a substitute or fourth rater on the dimensions where the evidence supports it.