SIT-Eval: Situation-Based Interactive Turn-by-Turn Evaluation of Conversational Agents

Evaluating LLM-powered interactive social agents is challenging because socially relevant behaviors depend not only on isolated outputs, but also on prior interactions, social roles, and downstream actions. Existing methods typically allow a target agent to act freely in an environment and then score the resulting trajectory. However, this passive setup can miss capabilities that only become observable under specific social circumstances; for example, conflict handling may remain untested if no disagreement arises. We propose Online Agent-as-a-Judge, a situation-generating evaluation framework for interactive social agents. Online Agent-as-a-Judge deploys an in-world evaluator agent that interacts with the target agent through the environment's native dialogue and action protocol, actively eliciting situations relevant to the evaluation criteria. The resulting trajectories provide evidence for assessing both immediate responses and subsequent behavior. In a life-simulation environment with $32$ designer-authored social criteria, Online Agent-as-a-Judge improves criteria coverage and agreement with human labels, yielding more reliable evidence-grounded evaluations of behaviors that passive methods can leave unobserved.

Task-oriented conversational agents are evaluated using curated or automatically generated benchmarks, yet benchmark quality is rarely assessed. Poor benchmarks may contain inconsistent tasks, simplistic scenarios, or limited policy coverage, leading to unreliable evaluations. We introduce a reference-free framework that uses LLM judges to assess benchmark consistency, complexity, and policy coverage, while providing actionable diagnostics of weaknesses. We validate the framework by demonstrating agreement with independent human annotations and by evaluating benchmarks generated by LLMs of varying capabilities, as well as benchmarks subjected to controlled quality-degrading perturbations. Across domains and judge models, the proposed metrics consistently distinguish between benchmark quality levels. We further demonstrate the framework's applicability to manually curated benchmarks. Our framework offers a practical approach for evaluating synthetic and manually curated conversational-agent benchmarks.

Evaluating task-oriented dialogue agents requires judging not merely whether a reply reads well but whether each turn advances the underlying workflow state correctly--a distinction conventional holistic LLM judges can miss because they evaluate the available context as a single unit and require one or more full-model calls per turn. We propose SAGE (State-Grounded Abstention-Aware Evaluation), which compiles a workflow specification and per-turn state diff into atomic, schema-grounded criteria and routes each through a cascade of symbolic and encoder/NLI verifiers that abstain rather than guess, aggregating criterion verdicts into a turn-level decision with an evidence trace. Its recommended operating point, SAGE-Core, decides 81--91% of criteria with only the compiler, symbolic rules, and on-device encoders--at zero paid LLM cost--while SAGE-LLM adds an optional focused-LLM fallback for open-class criteria. Across four slices spanning MultiWOZ, Schema-Guided Dialogue, and ABCD, no evaluated LLM-as-a-judge baseline--including a state-aware GPT-4.1 judge and cheaper GPT-4.1-mini variants--significantly exceeds SAGE-Core on any slice, even though the GPT-4.1 G-Eval judge costs $4.7--8.0 per 1,000 turns to SAGE-Core's$0. A two-annotator human audit (n=200, $κ$=0.94) confirms strong label fidelity on the transcript-visible failure classes--where, excluding the weak-salience IUV class, SAGE-Core is statistically tied with the strongest LLM judge--and honestly scopes ignored-user-value as a state-consistency signal with weak broad-human salience. We analyze construct-validity limits from injected failures and partial symbolic circularity.