From the Gettier Machine to Justified True Output: A Three-Step Account of Rational Trust in Generative AI

Generative AI systems are increasingly deployed in high-stakes professional contexts, where their outputs shape what users believe, how they reason, and what they treat as settled. This raises a central question for responsible AI: under what conditions is reliance on generative AI outputs epistemically warranted rather than behaviourally induced? Existing frameworks largely ask whether AI outputs are accurate, fair, explainable, safe, or trusted by users. These questions remain necessary, and each can contribute to warranted reliance. However, they do not directly specify warranted reliance as a distinct evaluative target: the conditions under which users are justified in treating AI outputs as inputs into their own reasoning. We argue that this requires an account of epistemic trustworthiness: what makes a system epistemically worthy of reliance. Drawing on philosophical accounts of trustworthiness as competence and audience-orientation, we develop a constitutive normative framework comprising three jointly necessary and non-fungible conditions. First, epistemic humility requires systems to represent and communicate the limits of their competence. Second, epistemic access requires systems to enable users to inspect, question, and contest outputs in context. Third, resistance to epistemic injustice requires systems to recognise users as legitimate epistemic agents and avoid marginalising their knowledge and experience. Through real-world case analyses in legal reasoning, medical reasoning, and hiring, we show how failures of epistemic humility, epistemic access, and resistance to epistemic injustice can produce consequential harms that standard measures of accuracy, fairness, and usability do not address on their own. We conclude by outlining design and evaluation implications for GenAI systems organised around epistemically warranted reliance rather than output correctness alone.

Conversational agents often express answers in a uniformly confident register. We test whether expressed uncertainty, provenance-aware assertion, and explicit belief revision can be implemented as a behavior layer over a fixed language model; we do not test believability or trust. The layer combines three epistemic states, per-claim confidence and typed provenance, a provenance-gated expression rule, and a persistent revision store with auditable acknowledgments and partial resistance to false corrections. We evaluate it on a constructed, mechanically scored multi-session benchmark using a synthetic model and Qwen2.5-0.5B-Instruct. The synthetic instrument passes all five checks. On the real model, acknowledgment soundness, a by-construction guarantee, holds in 100% of cases, and true corrections are accepted more often than false ones (0.44 vs. 0.15 on held beliefs; 0.875 vs. 0.420 including rule-accepted corrections of unheld facts), but the pre-specified expression-fidelity, contradiction-separation, and provenance margins fail. A disclosed post hoc analysis shows that expression gated on mean answer-token probability ranks correctness below chance end to end (AUC 0.41, conversation-clustered), whereas gating on sampling consistency discriminates (AUC 0.66). A consistency-gated configuration selected from this finding and evaluated under a separately committed protocol meets the conversation-level manipulation and capability-equivalence criteria and replicates on a redrawn conversation set. The manipulation result is selection-dependent, and both criteria remain unresolved when uncertainty is clustered over the 60 facts. The supported conclusions are limited to the by-construction audit guarantee, store-dependent partial correction discrimination, and a benchmark- and model-specific failure of token-probability gating; scaling the fact base is required before human evaluation.

Achieving the right amount of trust in AI systems is important, but challenging. The problem is exacerbated with the rise of Large Language Models (LLMs) as they provide human-level communication capabilities, but potentially hallucinate in the content that they generate. Moreover, they express over-confidence in their answers, making it difficult for users to judge their truthfulness. An important human value that users seek is benevolence, which can be met by LLM's self-reflection leading to reliable and honest answers. Accordingly, this paper proposes conveying appropriate levels of self-reflected certainty to build appropriate trust. Our contributions are twofold: 1) We develop CERTA (Certainty Enhanced RAG for Trustworthy Answers), a specialized Retrieval Augmented Generation (RAG) system that incorporates the relevance between question, context, and answer to reflect its uncertainty in answering questions; 2) We create the Certainty Benchmark with 90 question-context pairs of non-objective questions, divided over four categories (factuality, preference, sycophancy, morality) and three types of contexts (relevant, incomplete, irrelevant). We run experiments with a baseline RAG system and three CERTA settings using two LLMs. Our evaluations indicate that CERTA helps identify answers that are uncertain, decreases the cases of over-agreeing, and provides cautious behavior when prompted for moral judgments.