Hybrid Computer Use: A Unified Programmatic, Semantic, and Visual Interface for General Agents

Computer-use agents have advanced on benchmarks like OSWorld and AndroidWorld, but still act mostly through the GUI, often producing inefficient trajectories. Real-world computer work is hybrid, combining visual-state inspection with precise, high-throughput command-line operations, so capable agents must coordinate both modalities over shared application state. Yet scalable hybrid environments remain scarce because supporting both GUI and CLI over real applications typically requires substantial manual engineering for each application. Existing agents also struggle to use the two interfaces complementarily: CLI-native agents lack visual perception for tasks involving interface state or layout, while GUI-native agents are inefficient for operations better executed through commands. We introduce CUA-Universe, a scalable environment-to-data pipeline that turns real desktop software into hybrid GUI+CLI environments. App-Forge adapts applications into reproducible VMs and command-line surfaces it discovers, wraps, or generates, scaling to 16 applications; Task-Weave synthesizes diverse hybrid tasks of controllable difficulty from reusable operations over seed files; and Path-Steer steers rollouts along efficient hybrid paths and harvests verified trajectories for post-training. Training on this data shifts behavior from inefficient GUI interaction and brittle CLI scripting toward effective GUI+CLI orchestration. Our 9B model improves both success and efficiency on CUA-Verse (Score +39.3 pts; -37% steps, -60% tokens), OSWorld (SR +16.8 pts; -57% steps, -44% tokens), and OSWorld-MCP (Score +7.84 pts; -27% steps, -30% tokens). CUA-Universe provides a scalable path toward more capable and efficient computer-use agents.

Computer use agents (CUAs) have demonstrated strong capabilities in completing digital tasks. However, existing CUAs either rely solely on graphical user interface (GUI) interactions, which are often inefficient and error prone, or augment GUI interactions with application specific APIs or tools, which require substantial engineering effort and are difficult to scale across applications. We argue that the next generation of CUAs should combine GUI interactions with the command line interface (CLI), leveraging the generality of the GUI and the efficiency of shell commands. A critical challenge, however, is that current models do not know when or how to use the CLI during task execution. To address this challenge, we develop a data construction pipeline that produces three types of trajectories: GUI only, CLI only, and interleaved GUI and CLI trajectories. This pipeline results in HybridCUA-8K, containing 5K hybrid trajectories and 3K verified RLVR tasks. Building on these data, we propose a training framework with two stages: supervised fine tuning on the constructed trajectories, followed by reinforcement learning with our CLI aware rewards that encourages agents to use the CLI selectively and reliably. Experiments show that HybridCUA-9B achieves 53.6% accuracy on OSWorld, improving over the base model by 14.8 percentage points, and improves performance on WindowsAgentArena by 4.0 percentage points. These results demonstrate the effectiveness and cross platform generalizability of the hybrid GUI and CLI paradigm for computer use agents.

Hybrid computer-use agents can act through screenshots or call text tools. We find that having a tool available does not settle which way the effect goes. Under one identical GUI-MCP harness on the OSWorld-MCP benchmark (309 tasks), the same MCP tools improve a reasoning model by +4.0pp and degrade a non-reasoning model by -5.9pp (5 runs each, both beyond 2 SE). What separates the two is tool-decision behavior. The non-reasoning policy ignores, misnames, or falsely terminates around tools. The reasoning model avoids these failures, yet still calls a tool on only 55/309 tasks, 23.9% of the tool-reachable ones. We call this shortfall the adoption gap. Both levels of the problem share one cause: the model already has a cheaper route and is never trained to take it. Multi-turn RL probes that cause. At the action level, a dense tool bonus raises spreadsheet adoption 0.03 -> 0.33 and carries into greedy decoding, but held-out accuracy does not follow. Behavior is steerable; competence is not. The bottleneck lies in tool-call semantics. At the context level, a successful tool call often makes the next screenshot redundant. Dropping it and halving image history cuts input tokens by about a third, at a small accuracy cost. Retraining under the same observation rule removes that cost. The compressed agent then reaches 37.8% against 33.0% for the uncompressed operating point, at 53% of the input cost, and closes the rich-lean gap on a pre-registered degraded subset to zero. Tools help when the model chooses and integrates them, and current hybrid agents leave many such choices unused. Code and checkpoints: https://github.com/redai-infra/hybrid-routing-agent