Incident Management

Incident management aims to efficiently resolve disruptions in systems, services, or processes, minimizing downtime and negative impacts. Current research heavily emphasizes leveraging artificial intelligence, particularly large language models (LLMs) and machine learning (ML), to automate tasks such as anomaly detection, root cause analysis, and the generation of response plans. These AI-driven approaches are being applied across diverse domains, from IT operations and cloud services to traffic management and warehouse logistics, improving efficiency and reducing human workload. The resulting advancements promise significant improvements in operational reliability and resource allocation across various sectors.