Process Automation

Process automation aims to streamline workflows by automating repetitive tasks, boosting efficiency and productivity. Current research heavily emphasizes the use of large language models (LLMs) within intelligent virtual assistants and agent-based systems to handle complex, multi-step instructions and dynamic decision-making, moving beyond simpler robotic process automation. This focus is driven by the need for more robust and adaptable automation solutions across diverse applications, from office tasks and mobile app operations to complex business processes in industries like logistics and smart grids. The resulting advancements have significant implications for both improving human-computer interaction and optimizing operational efficiency across various sectors.