May 4, 2025J/K move · Enter open · S save
Griffin Pitts, Viktoria Marcus, Sanaz Motamedi
University of Florida, Gainesville, FL, USA · Pennsylvania State University, University Park, PA, USA
The use of chatbots equipped with artificial intelligence (AI) in educational settings has increased in recent years, showing potential to support teaching and learning. However, their adoption has raised concerns about academic integrity, students' ability to problem-solve independently, and potential underlying biases. To better understand students' perspectives on these benefits and risks, a survey was conducted at a large public university in the United States, collecting 262 responses from undergraduate students. Through thematic analysis, students' perceived benefits and risks of AI chatbots in education were identified and categorized into themes. The results identified perceived benefits related to feedback and study support, instructional capabilities, and access to information. Students also expressed concerns about academic integrity, information accuracy, loss of critical thinking skills, and overreliance on AI, alongside ethical issues involving data privacy, system bias, environmental impact, and the preservation of human interaction. While student perceptions align with previously discussed benefits of AI in education, they also highlight concerns about distinguishing between human- and AI-generated work and the broader ethical implications of these technologies. To address students' concerns regarding academic integrity and information reliability, institutions can establish clear policies regarding AI use and develop curricula around AI literacy. With these in place, practitioners can effectively develop and implement educational systems that leverage AI's potential in areas such as immediate feedback and personalized learning support. This approach can enhance the quality of students' educational experiences while preserving the integrity of the learning process with AI.