Organizations: Knowlesdge Lab, University of Chicago, Chicago, Illinois, USA · Knowledge Lab, Data Science Institute, Department of Sociology, University of Chicago, Chicago, Illinois, USA.
People judge interactions with large language models (LLMs) as successful when outputs match what they want, not what they type. Yet LLMs are trained to predict the next token solely from text input, not underlying intent. Because written language is an imperfect proxy for intent, and correlations between phrasing and desired outcomes can break down in training data, models that rely too heavily on surface cues may respond inconsistently to semantically equivalent prompts. This makes it essential to evaluate whether LLMs can reliably infer user intent-especially in high-stakes settings where robustness and generalization are critical. We introduce a formal framework for assessing intent comprehension in LLMs: whether a model demonstrates robust understanding of user intent by producing consistent outputs across semantically equivalent prompts while differentiating between prompts with distinct intents. Our evaluation approach is based on a variance decomposition of model responses into three components: variability due to user intent, user articulation, and model uncertainty. Models that understand what users want, and are not overly sensitive to textual cues, should attribute most output variance to intent differences, rather than articulation style. Applying this framework across diverse domains, we find that, within the five LLaMA and Gemma models we evaluate, larger models typically assign a greater share of variance to intent, indicating stronger comprehension of intent, although gains are uneven and often modest with increasing model size. These results motivate moving beyond accuracy-only benchmarks toward semantic diagnostics that directly assess whether models understand what users intend.
Accurately understanding the intent behind speech, conversation, and writing is crucial to the development of helpful Large Language Model (LLM) assistants. This paper introduces IntentGrasp, a comprehensive benchmark for evaluating the intent understanding capability of LLMs. Derived from 49 high-quality, open-licensed corpora spanning 12 diverse domains, IntentGrasp is constructed through source datasets curation, intent label contextualization, and task format unification. IntentGrasp contains a large-scale training set of 262,759 instances and two evaluation sets: an All Set of 12,909 test cases and a more balanced and challenging Gem Set of 470 cases. Extensive evaluations on 20 LLMs across 7 families (including frontier models such as GPT-5.4, Gemini-3.1-Pro, and Claude-Opus-4.7) demonstrate unsatisfactory performance, with scores below 60% on All Set and below 25% on Gem set. Notably, 17 out of 20 tested models perform worse than a random-guess baseline (15.2%) on Gem Set, while the estimated human performance is ~81.1%, showing substantial room for improvement. To enhance such ability, this paper proposes Intentional Fine-Tuning (IFT), which fine-tunes the models on the training set in IntentGrasp, yielding significant gains of 30+ F1 points on All Set and 20+ points on Gem Set. Tellingly, the leave-one-domain-out (Lodo) experiments further demonstrate the strong cross-domain generalizability of IFT, verifying that it is a promising approach to substantially enhancing the intent understanding of LLMs. Overall, by benchmarking and boosting intent understanding ability, this study sheds light on a promising path towards more intentional, capable, and safe AI assistants for human benefits and social good.
Holistic evaluation scores capture overall output quality but do not distinguish whether a model reproduced the structural form of a user's request from whether it preserved the user's specific intent. We propose a dimension-level intent fidelity evaluation framework, applied here through a structured prompt ablation study across 2,880 outputs spanning three languages, three task domains, and six LLMs, that separately measures structural recovery and intent fidelity for each semantic dimension. This framework reveals a systematic structural-fidelity split: among Chinese-language outputs with complete paired scores, 25.7% received perfect holistic alignment scores (GA=5) while exhibiting measurable dimensional intent deficits; among English-language outputs, this proportion rose to 58.6%. Human evaluation confirmed that these split-zone outputs represent genuine quality deficits and that dimensional fidelity scores track human judgements more reliably than holistic scores do. A public-private decomposition of 2,520 ablation cells characterises when models successfully compensate for missing intent and when they fail, while proxy annotation distinguishes prior inferability from default recoverability. A weight-perturbation experiment shows that moderate misalignment is typically absorbed, whereas severe dimensional inversion is consistently harmful. These findings demonstrate that dimension-level intent fidelity evaluation is a necessary complement to holistic assessment when evaluating LLM outputs for user-specific tasks.
When a person shares something with a language model, the model often answers the surface of the message rather than what the sender was doing by sending it: share a finished project and it critiques the code; share a raw late-night line and it runs a wellness check. We treat the sender's communicative intent, the Gricean what-was-meant, as a first-class interpretability object, and show the failure is one of readout on top of a robust representation. A linear probe decodes the sender's intent, whether they want a thing recognized or evaluated, from a model's default-pass hidden states, cleanly and surface-independently, across six models and four families and in the base checkpoints. The representation generalizes further, to intent that is only pragmatically inferred, and to a second, lexically clean intent (support versus help). The behavioral half of the story, and every causal test, is established on the recognize/evaluate contrast, where what varies is whether the default output acts on the intent. The readout lags the representation in depth within a model (the intent is decodable several layers before it drives the output); across models, which ones act on it by default is model-specific, an observed stratification (three of six show the failure) that we do not read as a scaling law. Where the gap is open, a direction closely tied to the representation, the discriminative direction at a searched-for layer, is a causal handle: steering it recovers the intended behavior, as well as an explicit instruction does and with no prompt at all. This direction is near-orthogonal to the feedback-offering axis, so it routes a represented intent rather than a generic feedback knob, though at the recovery dose the routed intent can override an explicit request. We support each link with controls against obvious deflations and report the nulls as plainly as the confirmations.