Toward Scalable Verifiable Reward: Proxy State-Based Evaluation for Multi-turn Tool-Calling LLM Agents
Organizations: PayPal AI
Abstract
Interactive large language model (LLM) agents operating via multi-turn dialogue and multi-step tool calling are increasingly used in production. Benchmarks for these agents must both reliably compare models and yield on-policy training data. Prior agentic benchmarks, such as tau-bench, tau^2-bench, and AppWorld, rely on fully deterministic backends, which are costly to build and iterate. We propose Proxy State-Based Evaluation, an LLM-driven simulation framework that preserves final state-based evaluation without a deterministic database. Specifically, a scenario specifies the user goal, user/system facts, expected final state, and expected agent behavior, and an LLM state tracker infers a structured proxy state from the full interaction trace. LLM judges then verify goal completion and detect tool/user hallucinations against scenario constraints. Empirically, our benchmark produces stable, model-differentiating rankings across model families and inference-time reasoning efforts, and its on-/off-policy rollouts provide supervision that transfers to unseen scenarios. Careful scenario specification yields near-zero simulator hallucination rates, as supported by ablation studies. The framework also supports sensitivity analyses over user personas. Human-LLM judge agreement exceeds 90%, indicating reliable automated evaluation. Overall, proxy state-based evaluation offers a practical, scalable alternative to deterministic agentic benchmarks for industrial LLM agents.
Figures & tables
| Turn depth | # Scenarios (%) | Base GC | SFT GC |
|---|---|---|---|
| Short (1–2) | 40.35 | 74.75 | 82.44 |
| Medium (3–4) | 35.04 | 69.51 | 85.39 |
| Long (5+) | 24.61 | 42.75 | 69.44 |
| RA Model | Original | Exp (a) | Exp (b) |
|---|---|---|---|
| GPT-5 (high) | 85.76 | 75.78 | 86.59 |
| Gemini-2.5-Pro | 76.08 | 65.79 | 70.56 |
| Qwen3-235B-A22B | 71.74 | 62.22 | 68.61 |
| Qwen3-30B-A3B | 65.64 | 53.75 | 64.59 |
| Qwen3-30B-A3B-SFT | 77.34 | 71.89 | 79.96 |
Appendix figures & tables4 assets
Supplementary material from the paper’s appendix.
Appendix
| Dimension | Three-way Agreement (%) |
|---|---|
| Goal completion ( ) | 82.7 |
| Tool hallucination ( ) | 94.7 |
| User hallucination ( ) | 94.7 |