Aurora: Neuro-Symbolic AI Driven Advising Agent

University students often struggle to navigate complex academic policies, leading to advising bottlenecks and delayed access to critical information. Although large language models (LLMs) offer promise for automated assistance, their tendency toward hallucination and inability to enforce institutional constraints make them unsuitable for high-stakes policy guidance without careful architectural design. We present Carolina Guide, a retrieval-augmented generation (RAG) system for academic policy assistance at the University of South Carolina (USC). The system employs a modular multi-agent pipeline with institutional guardrails to provide citation-supported, policy-grounded answers to student queries while refusing unsafe requests such as course recommendations or personalized advising. We evaluate the system on a 90 query test set across 6 departments, achieving 98.9% retrieval success at the >= 2 threshold (genuinely relevant results) with the first relevant chunk at rank-1 for 98.9% of queries (MRR at 10 for rel >= 2 = 0.989). Through systematic baseline comparisons and ablation studies, we show that each architectural component-MMR reranking, adequate retrieval context (k=20), and citation enforcement-contributes measurable practical value despite limited statistical power at 90 queries. The evaluation of the guardrail on 30 adversarial queries demonstrates Safety F1 of 0.89, correctly refusing 86% of unsafe queries while maintaining 93% coverage of benign queries. These results show that production-ready LLM systems for institutional policy guidance require rethinking standard RAG patterns to prioritize safety, transparency, and departmental autonomy over conversational sophistication.

We identify intervention bias as a previously unquantified failure mode of zero-shot large-language-model (LLM) educational advisory agents: without task-specific training, they recommend action when a hindsight-optimal oracle policy mandates inaction. In a six-arm ablation on the Open University Learning Analytics Dataset (N=800 students, four temporal cutoffs), at day 56 -- when the oracle designates 70.1% of students as needing no intervention -- zero-shot GPT-4o recommends action for 73%, a 43 percentage-point false-positive rate. Commercial RAG and SQL-augmented retrieval are comparably miscalibrated; at 10,000 students this implies about 4,300 unnecessary advisor contacts per cycle. Supervised policy learning eliminates this bias: a trajectory-conditioned ONNX Decision Transformer (DT) and a snapshot XGBoost classifier, trained on the same oracle-labelled trajectories under strict prefix-only features, both achieve near-zero calibration error. The DT reaches macro-F1 0.79 (macro-recall 0.85) across all five action classes, predicting even the rare load-reduction action without collapsing, at a 0% action flip rate and sub-5 ms CPU decision latency. The two supervised arms are on par; the DT's edge over XGBoost at the final cutoff is indicative only (unpaired across cohorts). Scope: we validate Stage-2 decision-making (EAV state vector to supervised policy) under controlled oracle input from structured OULAD data; high fidelity reflects feature-oracle alignment, not general high-stakes-AI capability. The most robust finding is the intervention-bias contrast, not the absolute accuracies. We also show an Evaluation Gap: LLM-as-judge scoring (DeepEval G-Eval) is blind to intervention bias, rewarding fluent over-prescription rather than decision quality.

The rapidly increasing student population has posed serious challenges to the traditional academic advising process. This study designs and implements a multi-purpose intelligent system to support students' academic progress, based on a two-part hybrid framework: (1) an advanced model for grade prediction and (2) a rule-based recommendation engine. Using a dataset containing 416,558 educational records from the University of Birjand, students were first divided into homogeneous clusters using the Gaussian Mixture Model (GMM). Subsequently, a Stacking Ensemble model combining Random Forest, Gradient Boosting, and MLP was trained specifically for each cluster. Evaluation results demonstrated that the Stacking model outperformed base models across all clusters, achieving a final aggregated RMSE of 2.35. The second component is an expert system that provides intelligent recommendations by synergizing educational regulations with the grades predicted by the first component. This system has been implemented as a practical tool on the University of Birjand portal, offering students real-time feedback such as semester GPA prediction, probation risk warnings, and course suggestions for GPA improvement.