InfoPO: Information-Driven Policy Optimization for User-Centric Agents

Multi-turn human-AI collaboration is fundamental to deploying interactive services such as adaptive tutoring, conversational recommendation, and professional consultation. However, optimizing these interactions via reinforcement learning is hindered by the sparsity of verifiable intermediate rewards and the high stochasticity of user responses. To address these challenges, we introduce Implicit Turn-wise Policy Optimization (ITPO). ITPO leverages an implicit process reward model to derive fine-grained, turn-wise process rewards from sparse outcome signals. Unlike volatile token-level rewards, these turn-level signals exhibit superior robustness and may utilize a normalization mechanism to further enhance training stability. We evaluate ITPO across three representative multi-turn collaborative tasks: math tutoring, document writing, and medical recommendation. Empirical results demonstrate that ITPO, when combined with PPO, GRPO, or RLOO, consistently achieves improved convergence than existing baselines. Elaborate trajectory analysis confirms that ITPO infers turn-wise preferences that are semantically aligned with human judgment. Code is publicly available at https://github.com/Graph-COM/ITPO.

Large Language Model (LLM) agents increasingly solve long-horizon tasks through multi-turn interactions with users and external tools. In these settings, relevant task information often unfolds over time rather than being fully specified at the initial prompt. Service agents make this challenge especially concrete: users may clarify or revise their goals, while tool responses provide information needed for subsequent decisions. Thus, a final reward alone cannot indicate which actions contributed to resolving the task. Recent methods rely on comparative evidence from other trajectories or resampled continuations, or on separately constructed step-level learning signals, to refine credit. However, a completed rollout already records how information and errors flow between agent actions. We introduce Influence-Aware Policy Optimization (IAPO), which represents each rollout as a typed influence-dependency graph over trainable agent actions, with user and tool observations serving as evidence. IAPO converts support-use and failed-use structure into routing weights that redistribute the same trajectory-level advantage. Experiments with Qwen3-4B and Qwen3-8B demonstrate superior performance over multi-turn reinforcement learning (RL) baselines across three service-agent benchmarks: ${τ^2}$-Bench, UserBench, and AgentChangeBench. BFCL-v4 Multi-Turn further shows that these gains do not compromise multi-turn function-calling performance. This work advances the understanding of credit assignment in multi-turn user interactions and provides a principled approach to training service agents from sparse outcome feedback.

Reinforcement learning for agentic large language models (LLMs) typically relies on a sparse, trajectory-level outcome reward, making it difficult to evaluate the contribution of individual tool-calls within multi-turn interactions. Existing approaches to such process credit assignment either depend on separate external process reward models that introduce additional consumption, or tree-based structural rollout that merely redistributes the outcome signal while constraining trajectory diversity. A promising alternative leverages the per-turn change in the policy's predicted probability of the ground-truth, termed Information Gain (IG), as an intrinsic process signal without an external evaluator. However, prior work on leveraging IG signals within the RL training loop faces three systematic challenges: normalizing across turns that face heterogeneous positional contexts can distort the relative standing of individual turns, accumulating a variable number of terms causes advantage magnitudes to drift with trajectory depth, and a fixed clipping range governs policy updates identically for turns with vastly different IG signals. In this paper, we propose A$^2$TGPO (Agentic Turn-Group Policy Optimization with Adaptive Turn-level Clipping), which retains IG as the intrinsic signal but re-designs how it is normalized, accumulated, and consumed: (i) turn-group normalization: normalizes IG within each (prompt, turn-index) group so that each turn is compared only against peers at the same interaction depth; (ii) variance-rescaled discounted accumulation: divides cumulative normalized IG by square root of accumulated terms to keep advantage magnitudes comparable across turn positions; and (iii) adaptive turn-level clipping: modulates each turn's clipping range based on its normalized IG, widening the update region for informative turns and narrowing it for uninformative ones.