Training for Technology: Adoption and Productive Use of Generative AI in Legal Analysis
Authors: Benjamin M. Chen, Hong Bao
Organizations: Associate Professor and Gallant Ho Outstanding Young Professor, University of Hong Kong Faculty of Law. · PhD student, University of Hong Kong Faculty of Law.
Can targeted user training unlock the productive potential of generative artificial intelligence in professional settings? We study this question using a randomized experiment in which 164 law students completed an issue-spotting examination under one of three conditions: no GenAI access, optional access to a large language model (LLM), or LLM access with a brief training intervention. Untrained LLM access proved counterproductive: relative to participants without any LLM access, untrained users wrote significantly shorter answers, committed more case misstatements, and scored marginally lower, though most differences fall short of conventional significance. Training reversed this pattern. Trained participants adopted the LLM at higher rates (41% vs. 26%; p = 0.044), scored 0.27 grade points higher than untrained users--roughly one fine grade--(p = 0.027), and stated applicable rules more accurately (p = 0.014). Principal stratification analysis suggests training operates primarily through adoption rather than effectiveness--the adoption lower bound (1.06) exceeds the effectiveness upper bound (0.42) at strict mean dominance--though confidence intervals are wide. More broadly, these findings challenge the view that GenAI primarily benefits lower-skilled workers: without training, higher-ability practitioners opt out while lower-ability users adopt but unproductively. Realizing GenAI's productivity gains requires investment in both access and instruction.
Recent advances in generative AI have shown their potential to be leveraged for legal education. Yet, work on the development and deployment of such systems for legal education in the Global South is limited. In this work, we developed Eskwai for Students, a generative AI assistant to help law students with their legal education. Eskwai for Students is a retrieval augmented generation (RAG) system that provides answers to a wide range of legal questions for law students grounded in a curated database of over 12K case laws and 1.4K legislation in Ghana. We deployed Eskwai for Students in a longitudinal study of 30 months (2.5 years) used by 3.1K law students in Ghana who made 32K queries. We evaluated the helpfulness of our AI, and provided insight into the kinds of queries law students submit to this generative AI tool, which raises some ethical concerns. This work contributes to an understanding of how law students in the Global South are using generative AI for their studies and the ways it could be leveraged responsibly to advance legal education.
George Boateng, Philemon Badu, Patrick Agyeman-Budu +6
ETH Zurich, Switzerland · Kwame AI Inc., U.S. · Charité - Universitätsmedizin Berlin, Germany
Generative Artificial Intelligence (GenAI) is transforming how firms create, process, and apply knowledge, yet little is known about the heterogeneity of its productivity effects across users. We report results from a randomized controlled experiment in which participants-analogs of early-career knowledge workers-were assigned to self-study a technical domain using either traditional resources or large-language-model (LLM) assistance. On average, GenAI access significantly increased task performance, but the distribution of gains was highly uneven. Improvements were not predicted by GPA or prior knowledge, but by AI Interaction Competence (AIC) -- the ability to elicit, filter, and verify model outputs. High-AIC participants realized outsized gains; low-AIC participants saw limited or even negative marginal returns. A scaffolding intervention (conceptual maps) reduced outcome variance, indicating that standardized workflows can mitigate inequality in AI-mediated performance. We interpret these findings through the lens of human-AI complementarities: GenAI raises mean productivity while introducing a new axis of capability inequality. Managerially, firms should pair GenAI access with short AIC micro-training and simple standard operating procedures to capture value consistently and avoid uneven adoption outcomes.
Lihi Idan, Bharat Anand
Industrial and Systems Engineering Department, Texas A&M University · Leonard N. Stern School of Business, New York University
We study how sophistication in generative AI (genAI) use varies among the back-office workforce of a large firm. Using proprietary data, we observe 713,564 employee prompts and their corresponding large language model responses from nearly 4,000 back-office employees across 15 functional areas over eight months in 2025. We document three main findings. First, senior employees exhibit more sophisticated genAI use, consistent with domain expertise complementing genAI capabilities. Second, sophistication varies considerably across functions and is highest in Strategy, Digital Innovation, and Project Management, three groups that share a focus on firmwide strategic initiatives and organizational change. Third, we observe neither improvements in sophistication over time nor lasting improvements following formal AI training, suggesting that sophisticated use can be difficult to change. Together, our study provides measures of and insights into sophisticated genAI use that managers can use to improve outcomes and that researchers can use in future research.
Nicholas J. Hallman, Zachary T. Kowaleski, Anu Puvvada +1