Dynamic Knowledge Fusion for Multi-Domain Dialogue State Tracking

Dialogue state tracking (DST) is one of the core components in task-oriented dialogue systems. At each turn in a conversation, DST estimates the user belief or dialogue state, which is used as input for downstream modules to predict system actions and generate responses. The increasingly popular dialogue system applications like Google Assistant, Siri and Alexa need to support a large number of services and APIs, resulting in growing attention to the scalability of such systems. Especially for some domains with little or no training data, the capability of transferring existing knowledge of other domains is highly desired. In this paper, we present a novel scalable framework for multi-domain dialogue state tracking. The proposed system leverages the pretrained BERT model to achieve zero-shot generalization, making it easy to quickly adapt to new domains without additional training. The performance of our model is evaluated on recently released schema-based dialogue (SGD) dataset, showing significant improvement compared to previous baseline.

Dialogue State Tracking (DST) requires precise extraction of structured information from multi-domain conversations, a task where Large Language Models (LLMs) struggle despite their impressive general capabilities. We present GEM (Graph-Enhanced Mixture-of-Experts), a novel framework that combines language models and graph-structured dialogue understanding with ReAct agent-based reasoning for superior DST performance. Our approach dynamically routes between specialized experts: a Graph Neural Network that captures dialogue structure and turn-level dependencies, and a finetuned T5-Small encoder-decoder for sequence modeling, coordinated by an intelligent router. For complex value generation tasks, we integrate ReAct agents that perform structured reasoning over dialogue context. On MultiWOZ 2.2, GEM achieves 65.19% Joint Goal Accuracy, substantially outperforming end-to-end LLM approaches (best: 38.43%) and surpassing state-of-the-art (SOTA) methods including TOATOD (63.79%), D3ST (58.70%), and Diable (56.48%). Our graph-enhanced mixture-of-experts architecture with ReAct integration demonstrates that combining structured dialogue representation with dynamic expert routing and agent-based reasoning provides a powerful paradigm for dialogue state tracking, achieving superior accuracy while maintaining computational efficiency through selective expert activation.

Large language model (LLM) based multi-turn dialogue systems often struggle to track dependencies across non-adjacent turns, undermining both consistency and scalability. As conversations lengthen, essential information becomes sparse and is buried in irrelevant context, while processing the entire dialogue history incurs severe efficiency bottlenecks. Existing solutions either rely on high latency external memory or lose fine-grained details through iterative summarization. In this paper, we propose Self-Recall Thinking (SRT), a framework designed to address long-range contextual dependency and sparse informative signals in multi-turn dialogue. SRT identifies helpful historical turns and uses them to generate contextually appropriate responses, enabling the model to selectively recall and reason over context during inference. This process yields an endogenous reasoning process that integrates interpretable recall steps without external modules. SRT incorporates: (1) Dependency Construction: Generating and converting it into self-recall chains; (2)Capability Initialization: Training to enable reasoning chains with recall tokens capability; (3)Reasoning Improvement: Refining accuracy via verifiable rewards to optimize recall and reasoning for correct answers. Experiments on multiple datasets demonstrate that SRT improves F1 score by 4.7% and reduces end-to-end latency by 14.7% over prior methods, achieving a balance between reasoning latency and accuracy, and outperforming state-of-the-art baselines.