GEM: Graph-Enhanced Mixture-of-Experts with ReAct Agents for Dialogue State Tracking

Dialogue state tracking (DST) is one of the core components in task-oriented dialogue systems. At each turn in a conversation, DST estimates the user belief or dialogue state, which is used as input for downstream modules to predict system actions and generate responses. The increasingly popular dialogue system applications like Google Assistant, Siri and Alexa need to support a large number of services and APIs, resulting in growing attention to the scalability of such systems. Especially for some domains with little or no training data, the capability of transferring existing knowledge of other domains is highly desired. In this paper, we present a novel scalable framework for multi-domain dialogue state tracking. The proposed system leverages the pretrained BERT model to achieve zero-shot generalization, making it easy to quickly adapt to new domains without additional training. The performance of our model is evaluated on recently released schema-based dialogue (SGD) dataset, showing significant improvement compared to previous baseline.

Task-oriented dialogue systems -- handling transactions, reservations, and service requests -- require predictable behavior, yet the moderately-sized LLMs needed for practical latency are prone to hallucination and format errors that cascade into incorrect actions (e.g., a hotel booked for the wrong date). We propose ReacTOD, a bounded neuro-symbolic architecture that reformulates NLU as discrete tool calls within a self-correcting ReAct loop governed by deterministic validation. A bounded ReAct loop enables iterative self-correction, improving accuracy by up to 9.3 percentage points over single-pass inference on MultiWOZ. A symbolic validator enforces action compliance, schema conformance, and coreference consistency on every dialogue state update, achieving a 93.1% self-correction rate on intercepted errors and producing structured execution traces. Incremental state prediction and on-demand history retrieval keep prompts compact, empirically improving instruction adherence in parameter-constrained models. On MultiWOZ 2.1, ReacTOD achieves a new zero-shot state-of-the-art: gpt-oss-20B reaches 52.71% joint goal accuracy, surpassing the previous best by 14 percentage points, while Qwen3-8B achieves 47.34% with only 8B parameters. On the Schema-Guided Dialogue (SGD) benchmark, ReacTOD with Claude-Opus-4.6 achieves 80.68% JGA under fully end-to-end evaluation with predicted domains, and Qwen3-32B reaches 64.09% -- demonstrating cross-benchmark generalization without task-specific training data.

We introduce DialToM, an annotated Theory of Mind (ToM) benchmark built from naturalistic human-human dialogues using a multiple-choice evaluation framework. Concurrent with recent work showing a gap between explicit mental-state inference and applied ToM in synthetic settings~\cite{gu2024simpletom}, we establish a stricter \emph{State-Driven Diagnostic Probe} in which models must forecast state-consistent dialogue trajectories solely from isolated mental-state profiles without dialogue context. Our evaluation reveals a systematic reasoning asymmetry -- LLMs excel at inferring mental states (Literal ToM) but struggle to leverage them for social forecasting (Functional ToM). Crucially, a domain expert achieves 100% accuracy on this task, proving its validity and establishing a stark human-AI capability gap. Further, a teacher-student reasoning injection probe shows that Gemini 3 Pro -- which establishes the leading baseline -- possesses robust Functional ToM capabilities for context-free forecasting that are transferable to weaker models. DialToM, its evaluation code, and dataset are publicly available at https://github.com/Stealth-py/DialToM.