The Scenic Route to Deception: Dark Patterns and Explainability Pitfalls in Conversational Navigation
Organizations: SpaceTimeLab, Dept. of Civil, Environmental, and Geomatic Engineering, UCL, London, UK · Ordnance Survey, Southampton, UK
Abstract
As pedestrian navigation increasingly experiments with Generative AI, and in particular Large Language Models, the nature of routing risks transforming from a verifiable geometric task into an opaque, persuasive dialogue. While conversational interfaces promise personalisation, they introduce risks of manipulation and misplaced trust. We categorise these risks using a 2x2 framework based on intent and origin, distinguishing between intentional manipulations (dark patterns) and unintended harms (explainability pitfalls). We propose seamful design strategies to mitigate these harms. We suggest that one robust way to operationalise trustworthy conversational navigation is through neuro-symbolic architecture, where verifiable pathfinding algorithms ground GenAI's persuasive capabilities, ensuring systems explain their limitations and incentives as clearly as they explain the route.
Figures & tables
| Origin | ||
|---|---|---|
| Intent | Routing (Hidden Logic/Back-end) | Interface (Presentation/Tone/Front-end) |
| Deliberate (DPs) | Example: Hidden Incentives Steering users to sponsored locations under the guise of ‘atmosphere’ or ‘spatial capital’ ( Sen and Quercia, 2018 ) | Ex: Functionality Gating Falsely claiming a basic feature requires invasive data, coercing user to share more than necessary |
| Accidental (EPs) | Ex: Overconfidence Routing logic relies on hallucinated or outdated safety data, but the system presents it matter-of-factly | Ex: Contextual Mismatch The persona remains ‘calm/relaxing’ in a dangerous environment, lowering user vigilance |
Conversational Agents
Conversational agents are AI systems that interact with people through multi-turn dialogue to answer questions, provide support, or complete tasks.
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