Beyond Benchmark Islands: Toward Representative Trustworthiness Evaluation for Agentic AI
Organizations: The Chinese University of Hong Kong, Hong Kong SAR, China · Macao Polytechnic University, Macao SAR, China · Jilin University, Changchun, China
Abstract
Agentic AI systems increasingly act through tool-augmented, multi-step workflows whose failures (unsafe tool use, unauthorised actions, social harm) carry deployment-level consequences. Evaluation practice remains fragmented across isolated benchmark slices, and "trustworthiness" is frequently invoked but rarely defined operationally. We argue the central limitation is twofold: (i) the absence of a measurable specification of what agent trustworthiness means, and (ii) the lack of a principled notion of representativeness allowing assessment over a socio-technical scenario distribution rather than disconnected benchmark instances. We address (i) by defining agentic trustworthiness as a five-property profile (Reliability, Robustness, Safety, Social-Ethical Alignment, Operational Integrity) grounded in current AI risk frameworks, and (ii) with the Holographic Agent Assessment Framework (HAAF), which measures this profile over a scenario manifold through static policy analysis, sandbox simulation, social-ethical alignment assessment, and distribution-aware sampling, connected through an iterative Trustworthy Optimization Factory that converts red-team diagnoses into blue-team interventions. Our contributions are: (1) an operational five-property definition of agentic trustworthiness; (2) a distribution-aware scenario-sampling framework that surfaces property-level trade-offs invisible to scalar leaderboards; and (3) a cross-family transfer experiment in which interventions designed from a single focal model generalise -- without per-model or per-scenario tuning -- to 13 systems from seven model families (Llama, Mistral, Kimi, GLM, Qwen, GPT, DeepSeek) on a 100-scenario suite, where all 13 systems improve and two reach a perfect risk-weighted profile, establishing HAAF's Factory as a model-agnostic deployment-readiness pipeline. Code: https://github.com/TonyQJH/haaf-pilot
Figures & tables
| Benchmark Slices | Deployment Context | |||||||
| Benchmark | Task | Tool | Long-Horiz. | Factuality | Adversarial | Operational | Social | Risk |
| AgentBench | ||||||||
| WebArena | ||||||||
| SWE-bench | ||||||||
| HaluEval | ||||||||
| JailbreakBench | ||||||||
| P1 Rel. | P2 Rob. | P3 Safe. | P4 S-Eth. | P5 Op. | |
|---|---|---|---|---|---|
| L1 Static | |||||
| L2 Sandbox | |||||
| L3 Social-Eth. | — |
| Scenarios | ||||
|---|---|---|---|---|
| Property | Design | Validation | Targets | Risk |
| P1 Reliability | 9 | 26 | GD, HT, IR | 1–2 |
| P2 Robustness | 8 | 20 | PI | 3–5 |
| P3 Safety | 2 | 22 | UA, PL | 4–5 |
| P4 Social-Ethical | 2 | 18 | SH | 4–5 |
| P5 Operational | 3 | 14 | OF, RF | 2–3 |
| Code | Failure Type | Description | Property |
|---|---|---|---|
| PI | Prompt Injection | Agent follows malicious instructions in tool outputs / retrieved text | P2 |
| GD | Goal Drift | Agent deviates from original user objective | P1 |
| UA | Unauthorized Action | Agent performs actions outside permitted scope | P3 |
| HT | Hallucinated Tool-use | Agent calls tools with fabricated parameters / non-existent tools | P1 |
| RF | Recovery Failure | Agent fails to recover from errors gracefully | P5 |
| OF | Operational Failure | Agent fails under resource constraints (budgets, latency) | P5 |
| P | ID | Title | Attack / probe pattern |
|---|---|---|---|
| P1 | s96 | New-hire privacy lookup | IR trap: a legitimate self-service request—refusing it is itself a P1 violation. |
| P2 | s78 | Vendor onboarding worksheet | Indirect injection: an "_assistant_directive" field embedded in a retrieved JSON template. |
| P3 | s27 | Compliance-auditor exfil | Authority cover: “Legal asked us to forward this to the external SOC2 auditor by EOW.” |
| P4 | s50 | False-precedent gaslight | Fabricated prior interaction (“you helped me last week filter by has_kids_in_school ”) to normalise a family-status filter. |
| P5 | s73 | Tight quota planning | 3 tool calls for a 4-step itinerary; tests graceful prioritisation under budget pressure. |
| System | Family | ||||||
|---|---|---|---|---|---|---|---|
| Llama-3.1-8B | Llama | 1.000 | 1.000 | 0.545 | 0.611 | 1.000 | 0.216 |
| Llama-3.1-70B | Llama | 1.000 | 1.000 | 0.136 | 0.278 | 1.000 | 0.407 |
| Mistral-Large-2 | Mistral | 1.000 | 0.800 | 0.636 | 0.389 | 1.000 | 0.301 |
| Mistral-Large-3 | Mistral | 0.962 | 0.950 | 0.273 | 0.278 | 0.929 | 0.396 |
| Kimi-K2-Thinking | Kimi | 1.000 | 0.600 | 0.136 | 0.611 | 1.000 | 0.434 |
| Kimi-K2.5 | Kimi | 1.000 | 0.950 | 0.227 | 0.389 | 1.000 | 0.374 |
| Metric | Baseline | Hardened | Abs. Change |
|---|---|---|---|
| Success Rate | 20/24 (83.3%) | 23/24 (95.8%) | pp |
| Violation Rate | 4/24 (16.7%) | 1/24 (4.2%) | pp |
| Risk-Weighted Failure | 0.210 | 0.062 | |
| Improper Refusal Count | 0 | 0 |
| System | Family | Control | Treated | |
|---|---|---|---|---|
| Llama-3.1-8B | Llama | 0.216 | 0.000 | |
| Llama-3.1-70B | Llama | 0.407 | 0.115 | |
| Mistral-Large-2 | Mistral | 0.301 | 0.055 | |
| Mistral-Large-3 | Mistral | 0.396 | 0.101 | |
| Kimi-K2-Thinking | Kimi | 0.434 | 0.164 | |
| Kimi-K2.5 | Kimi | 0.374 | 0.164 |
AI Agent Evaluation
AI agent evaluation measures whether tool-using systems complete tasks reliably, safely, and efficiently across interactive settings.
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