SKILLS: Structured Knowledge Injection for LLM-Driven Telecommunications Operations

While Large Language Models have achieved remarkable integration in various vertical scenarios, their deployment in the telecommunications domain remains exploratory due to the lack of a standardized evaluation framework. Current telecom benchmarks primarily focus on static, foundational knowledge and isolated atomic skills, neglecting the equipment-specific documentation and end-to-end industrial workflows essential for real-world production systems. To bridge this gap, we present TeleCom-Bench, a comprehensive benchmark comprising 12 evaluation sets with 22,678 curated samples, which evaluates LLMs across a synergistic hierarchy: (1) Multi-dimensional Knowledge Comprehension, which integrates telecommunication fundamentals, 3GPP protocols, and 5G network architecture with proprietary product knowledge across wired, core, and wireless networks via knowledge graph-driven synthesis; and (2)End-to-End Knowledge Application, which formalizes six core tasks on authentic trajectories from live network agent workflows, including intent recognition, entity extraction, event verification, tool invocation, root cause analysis, and solution generation-across network optimization and fault maintenance scenarios. Evaluations of eight state-of-the-art LLMs reveal a universal Execution Wall: while models achieve 90% accuracy in linguistic interface tasks such as intent recognition and entity extraction, performance collapses to approximately 30% in procedural execution tasks like solution generation. This capability gap demonstrates that current LLMs function competently as diagnosticians but fail as field engineers. TeleCom-Bench provides standardized diagnostics to precisely pinpoint this deficit, offering actionable guidance for domain-specific alignment toward production-ready telecom agents. The dataset and evaluation code have been released at https://github.com/ZTE-AICloud/TeleCom-Bench.

The integration of large language model (LLM) agents into telecom networks introduces new challenges, related to intent recognition, tool execution, and resolution generation, while taking into consideration different operational constraints. In this paper, we introduce TelcoAgent-Bench and TelcoAgent-Metrics, a Telecom-specific benchmarking framework for evaluating multilingual telecom LLM agents. The proposed framework assesses the semantic understanding as well as process-level alignment with structured troubleshooting flows and stability across repeated scenario variations. Our contribution includes a structured suite of metrics that assess intent recognition, ordered tool execution, resolution correctness, and stability across scenario variations, with the aim of quantifying the reliability and operational consistency of LLM agents in telecom environments. The framework is designed to operate in both English and Arabic, to address the need for multilingual agent deployment in operational network environments. Our experimental results show that although recent instruct-tuned models can understand telecom problems in a reasonable way, they usually struggle to consistently follow the required troubleshooting steps and to maintain stable behavior when exposed to different variations of the same scenario. This performance gap becomes more pronounced in unconstrained and bilingual settings.

Large language models (LLMs) offer great potential to automate a broad range of telecom engineering tasks by reasoning over standards, network configurations, mathematical models, source code, and operational logs. However, existing telecom LLMs struggle to reliably reason across these diverse tasks and data types. General-purpose LLMs often lack reliable grounding in telecom-specific knowledge, while telecom-specialized models are typically developed for narrower task families and exhibit limited multi-task performance. To fill this gap, we introduce TelecomGPT-R1, a family of open source unified telecom reasoning models structured around four complementary axes: protocol, knowledge, modeling, and fault. We first develop an axis-aware data generation framework that refines coarse public telecom artifacts into verified question-answer pairs and high quality chain-of-thought (CoT) reasoning trajectories, yielding a training corpus containing 104,880 examples. Building on this corpus, supervised fine-tuning (SFT) instills telecom knowledge and evidence-grounded reasoning patterns to overcome the cold start barrier for reinforcement learning (RL). We then apply dynamic sampling policy optimization (DAPO) with task-routed rubric rewards to keep RL updates informative and stable across heterogeneous telecom reasoning tasks. These rewards decompose axis-specific CoT traces into verifiable reasoning units and combine grounded dense process credit with outcome correctness, allowing RL to learn generalizable problem solving behaviors from verifiable telecom evidence. We release the TelecomGPT-R1 models and a reproducible training recipe to support further community development. Evaluations on seven benchmarks of the GSMA Open Telco Leaderboard show that the open-source TelecomGPT-R1-27B achieves an 89.64% mean score, outperforming leading proprietary models, including GPT-5, Claude, and Gemini.