An Agentic Approach to Generating XAI-Narratives

Large Language Models (LLMs) are increasingly used to translate the technical outputs of eXplainable Artificial Intelligence (XAI) methods into accessible natural-language explanations. However, existing approaches often lack guarantees of accuracy, faithfulness, and completeness. At the same time, current efforts to evaluate such narratives remain largely subjective or confined to post-hoc scoring, offering no safeguards to prevent flawed explanations from reaching end-users. To address these limitations, this paper proposes a Two-Stage LLM Meta-Verification Framework that consists of (i) an Explainer LLM that converts raw XAI outputs into natural-language narratives, (ii) a Verifier LLM that assesses them in terms of faithfulness, coherence, completeness, and hallucination risk, and (iii) an iterative refeed mechanism that uses the Verifier's feedback to refine and improve them. Experiments across five XAI techniques and datasets, using three families of open-weight LLMs, show that verification is crucial for filtering unreliable explanations while improving linguistic accessibility compared with raw XAI outputs. In addition, the analysis of the Entropy Production Rate (EPR) during the refinement process indicates that the Verifier's feedback progressively guides the Explainer toward more stable and coherent reasoning. Overall, the proposed framework provides an efficient pathway toward more trustworthy and democratized XAI systems.

Explainable Artificial Intelligence (XAI) seeks to enhance the transparency and accountability of machine learning systems, yet most methods follow a one-size-fits-all paradigm that neglects user differences in expertise, goals, and cognitive needs. Although Large Language Models can translate technical explanations into natural language, they introduce challenges related to faithfulness and hallucinations. To address these challenges, we present PONTE (Personalized Orchestration for Natural language Trustworthy Explanations), a human-in-the-loop framework for adaptive and reliable XAI narratives. PONTE models personalization as a closed-loop validation and adaptation process rather than prompt engineering. It combines: (i) a low-dimensional preference model capturing stylistic requirements; (ii) a preference-conditioned generator grounded in structured XAI artifacts; and (iii) verification modules enforcing numerical faithfulness, informational completeness, and stylistic alignment, optionally supported by retrieval-grounded argumentation. User feedback iteratively updates the preference state, enabling quick personalization. Automatic and human evaluations across healthcare and finance domains show that the verification-refinement loop substantially improves completeness and stylistic alignment over validation-free generation. Human studies further confirm strong agreement between intended preference vectors and perceived style, robustness to generation stochasticity, and consistently positive quality assessments.

Explainable AI (XAI) aims to make the behaviour of machine learning models interpretable, yet many explanation methods remain difficult to understand. The integration of Natural Language Generation into XAI aims to deliver explanations in textual form, making them more accessible to practitioners. Current approaches, however, largely yield static lists of feature importances. Although such explanations indicate what influences the prediction, they do not explain why the prediction occurs. In this study, we draw on insights from social sciences and linguistics, and argue that XAI explanations should be presented in the form of narratives. Narrative explanations support human understanding through four defining properties: continuous structure, cause-effect mechanisms, linguistic fluency, and lexical diversity. We show that standard Natural Language Processing (NLP) metrics based solely on token probability or word frequency fail to capture these properties and can be matched or exceeded by tautological text that conveys no explanatory content. To address this issue, we propose seven automatic metrics that quantify the narrative quality of explanations along the four identified dimensions. We benchmark current state-of-the-art explanation generation methods on six datasets and show that the proposed metrics separate descriptive from narrative explanations more reliably than standard NLP metrics. Finally, to further advance the field, we propose a set of problem-agnostic XAI Narrative generation rules for producing natural language XAI explanations, so that the resulting XAI Narratives exhibit stronger narrative properties and align with the findings from the linguistic and social science literature.