KARMA: Knowledge-Action Regularized Multimodal Alignment for Personalized Search at Taobao

Adapting large language models (LLMs) for personalized recommendation requires aligning their general-purpose capabilities with user-specific preferences while effectively leveraging both behavioral and semantic signals. Existing approaches typically integrate these signals at either the input level (e.g., injecting behavioral embeddings into the token space) or the output level (e.g., contrastive alignment of separate encoders), suffering from distribution gaps or lack of end-to-end task supervision. In this work, we introduce L2Rec, which unifies behavioral and semantic understanding at the parameter level of LLMs. Our key insight is that the same set of Transformer parameters can serve as a shared medium for both views: by applying view-specific, personalized low-rank perturbations via a Dual-view Personalized Mixture-of-Experts (DPMoE) mechanism, L2Rec enables a single LLM backbone to produce complementary behavioral and semantic adaptations for each user with minimal representation-level misalignment. An adaptive cross-view fusion module further integrates the dual-view outputs into a unified user preference. Experiments on four datasets show that L2Rec consistently outperforms state-of-the-art baselines, and online A/B testing on a large-scale industrial platform validates significant improvements in key engagement metrics.

Large-scale personalization is shifting from embedding-table retrieval to LLM-based recommenders that generate the Semantic ID (SID) of the item to recommend, where each SID is a short sequence of discrete hierarchical content codes. A single instruction-tuned model can then unify retrieval, content understanding, and language, and recommend brand-new titles from their content alone using SID; then, how should the model generate the SID? Traditionally, models rely on a single language modeling head that generates tokens autoregressively, typically using constrained beam search. In contrast, an emerging body of work explores multi-token prediction (MTP), where dedicated heads predict all tokens in parallel, substantially reducing the decoding latency associated with beam search. We report an industry-scale, apples-to-apples comparison of these two generation paradigms: single-head autoregressive decoding vs. MTP. We introduce a new auxiliary ranking loss, defined over the joint SID score, to train the MTP objective. We evaluate the SID training objectives on both quality and training/inference cost, inside a multi-task LLM that jointly does personalized retrieval, content question-answering (QA), and instruction following over a large streaming-media catalog. Our experiments show single-head beam search consistently beats MTP on most product-critical metrics: ranking and content QA, and trains at roughly 2.6x lower dollar cost on Qwen3-8B scale; MTP wins only on raw inference throughput. Around this finding, we detail an efficient training and inference stack and report end-to-end gains over the previous non-SID baseline equipped with an auxiliary ranking head: +77% item cold-start ranking, +22% content-QA accuracy, +2.8x faster training, with language metric regression traced to SID vocabulary expansion. We address the language regression by reinforcement learning post training.

LLM-powered agents struggle with personalization when users issue raw, underspecified queries. In this setting, agents must infer latent intent, extract preferences from noisy interaction histories, and select among competing alternatives. Existing benchmarks rarely test this capability, as they often rely on user-refined queries or simplified histories. We introduce personalized product search (PPS), a testbed for agentic personalization under raw queries and diverse histories. We construct Agent Personalized Benchmark (APeB) from action logs, pairing underspecified intents with rich histories and user-viewed candidate items. Evaluating state-of-the-art LLMs with multi-step agent workflows, we find that models handle explicit queries well but struggle with early-stage queries requiring intent and preference discovery. Rubric analysis attributes this gap mainly to ineffective history use. A simple history-aware query-refinement pipeline, VQRA, yields consistent gains, highlighting the need for dedicated history-utilization modules in personalized agents.