APeB: Benchmarking Personalization Ability of Large Language Model Agents

Large Language Models have enabled increasingly capable autonomous agents, yet personalization remains critical for making such agents practically useful. Recent benchmarks have begun evaluating personalization in agents, but they largely rely on static preference snapshots, fixed interaction logs, or question answering over predefined user profiles. Such designs fail to capture the complexity of evolving user preferences and neglect preference-conditioned task execution-a discrepancy we term as the knowledge-to-action gap. To address this challenge, we introduce IBA-Bench, a benchmark for implicit behavioral alignment constructed from longitudinal interaction histories that contain noise, implicit cues, and temporal inconsistencies. Unlike prior work, IBA-Bench evaluates whether an agent can execute tasks while satisfying implicit user constraints inferred from historical interactions. We further propose IBA-Agent, an agent framework that reconciles conflicting priorities through broad retrieval and trajectory-level alignment. Experiment results on IBA-Bench show that effective personalization remains a significant challenge for state-of-the-art LLM agents, and the proposed IBA-Agent substantially improves behavioral alignment in complex scenarios across nine application domains.

Personalization is a crucial capability of modern language agents. However, current research primarily positions personalized agents as passive responders to user preferences, limiting their ability to interact with users and provide suggestions or guidance proactively. To systematically evaluate such proactive personalization in realistic interactions, we propose $Ψ$-Bench, a benchmark for assessing LLMs' ability to influence realistic users through conversation. We design three real-world interaction scenarios that involve persuasion in $Ψ$-Bench, and endow simulated clients with personal characteristics through explicit user profiles derived from dialogue histories. We evaluate 10 frontier LLMs on $Ψ$-Bench and find that while most models can produce coherent and reasonable arguments, even state-of-the-art models still leave considerable room for improvement in persuasion. We also find that providing access to client profiles yields an average performance gain of 18.24%, highlighting the importance of user-specific information for effective persuasion. Overall, our work highlights persona-sensitive influencing as a challenging yet practical direction for evaluating and developing more proactive personalized LLM agents. Codes are available at: https://github.com/Hanpx20/Psi-Bench.

Large language models (LLMs) have evolved into interactive agents that collaborate with users in real-world tasks. Effective collaboration in such settings increasingly depends on understanding the user beyond what is explicitly stated, as user intent is often reflected in fragmented daily interactions and requires both personalized modeling and proactive interaction. However, existing agent benchmarks primarily evaluate reasoning and tool use, largely overlooking the challenges of inferring and leveraging user preferences in realistic scenarios. To address this gap, we introduce VitaBench 2.0, a benchmark for evaluating personalized and proactive agent behavior in long-term user interactions. In VitaBench 2.0, tasks are organized as temporally ordered sequences for individual users, where preferences are embedded in fragmented and heterogeneous interactions. Successful completion of tasks requires the agent to continuously extract, utilize, and update user preferences from these interactions. We further evaluate proactiveness through tasks that require agents to recognize missing information and actively acquire it from users or environments before making decisions. To support systematic analysis, we provide an extensible memory interface that enables controlled comparison across different memory architectures. We benchmark a diverse set of frontier proprietary and open-source LLMs. Results show that real-world personalization remains highly challenging even for state-of-the-art models, revealing a substantial gap between current capabilities and practical requirements. Extensive analysis further reveals the failure modes and capability bottlenecks of current agents in real-world personalized decision-making, providing insights for future model improvements.