From Stateless to Situated: Building a Psychological World for LLM-Based Agents

When users seek social support from chatbots, they disclose their situation gradually, yet most evaluations of supportive LLMs rely on single-turn, fully specified prompts. We introduce a multi-turn simulation framework that closes this gap. Support-seeking narratives from five Reddit communities are decomposed into ordered fragments and revealed turn by turn to a language model. Each response is coded with the Social Support Behavior Code (SSBC), an established multi-label taxonomy that captures the composition of support, rather than a single quality score. To ask whether support choices track the model's own construal of user distress, we use linear probes on hidden representations to estimate this internal signal without altering the generation context. Across two mid-scale models (Llama-3.1-8B, OLMo-3-7B) and more than 6,200 turns, support composition shifts systematically with estimated distress: teaching declines as estimated distress rises, a finding that replicates across architectures, while increases in affective and esteem-oriented strategies (such as validation) are suggestive but model-specific and rest on noisier annotations. Community context independently shapes behavior, tracking topic and discourse norms rather than demographic categories. These trajectory-level dynamics, invisible to single-turn evaluation, motivate multi-turn auditing frameworks for socially sensitive applications.

Large language models have demonstrated conversational capabilities, yet empathetic competence remains challenging. Empathetic support is inherently multi-turn and path-dependent: users disclose concerns gradually, emotions evolve over time, and early responses shape trust and receptivity. Reinforcement learning with verifiable emotion rewards provides scalable supervision for long-horizon interactions. However, existing methods evolve the dialogue policy while keeping its training interaction distribution fixed, creating a mismatch between policy competence and training experience. We introduce a dual-loop self-evolution framework driven by verifiable emotion feedback. With the user simulator and verifier frozen, the inner loop optimizes the multi-turn policy using continuous emotion rewards, while the outer loop uses the same outcomes to estimate policy-relative interaction utility and adapt experience. To obtain estimates from sparse, stochastic rollouts, the framework holds the scenario and interaction state constant within each group and prioritizes conditions whose group pass rates lie near the policy's competence boundary. A hierarchical controller shares evidence across support intents, while uncertainty-guided exploration and uniform rehearsal prevent premature exclusion. The resulting distribution generates trajectories, closing both loops without increasing the rollout budget. On SAGE, our framework raises Qwen3-8B Overall from 53.87 to 79.24 and outperforms protocol-matched uniform emotion-reward reinforcement learning by 7.23 points.

Large Language Models (LLMs) have substantially advanced persona-based dialogue agents for emotion-sensitive role simulation in healthcare, education, counseling, customer service, and interactive storytelling. However, two related lines of work leave a key gap. Persona-based dialogue systems often encode emotions as static traits or surface-level stylistic cues, and affective dialogue research has largely focused on empathetic response generation toward users rather than modeling the agent persona's own evolving emotional state. As a result, trigger-driven emotional evolution within a character remains underexplored. To address this limitation, we draw inspiration from the Component Process Model (CPM), a psychological theory that views emotion as a dynamic process shaped by the appraisal of external events. We propose CPM-MultiAgent, a CPM-grounded emotion evolution multi-agent framework for supporting emotional changes in persona-based dialogue. Instead of treating a character's emotion as a fixed attribute, CPM-MultiAgent represents it as a latent state that is continuously reshaped by dialogue triggers. Through affective trigger extraction, CPM-based collaborative appraisal, and emotion state updating, the framework enables more emotionally consistent role simulation in multi-turn interactions.Experiments with baseline comparisons, ablation studies, human evaluation, and case analyses demonstrate that CPM-MultiAgent effectively models dynamic emotional evolution in emotionally sensitive role-simulation settings.