Dual-Loop Self-Evolution via Verifiable Emotion Feedback for Multi-Turn Empathetic Dialogue
Authors: Yi Wei, Shuo Jiang, Huaixia Dou, Jie Zhu, Junhui Li, Lifan Guo, Feng Chen, Chi Zhang
Organizations: Qwen DianJin Team, Alibaba Cloud Computing · Beihang University · School of Computer Science and Technology, Soochow University
Abstract
Large language models have demonstrated conversational capabilities, yet empathetic competence remains challenging. Empathetic support is inherently multi-turn and path-dependent: users disclose concerns gradually, emotions evolve over time, and early responses shape trust and receptivity. Reinforcement learning with verifiable emotion rewards provides scalable supervision for long-horizon interactions. However, existing methods evolve the dialogue policy while keeping its training interaction distribution fixed, creating a mismatch between policy competence and training experience. We introduce a dual-loop self-evolution framework driven by verifiable emotion feedback. With the user simulator and verifier frozen, the inner loop optimizes the multi-turn policy using continuous emotion rewards, while the outer loop uses the same outcomes to estimate policy-relative interaction utility and adapt experience. To obtain estimates from sparse, stochastic rollouts, the framework holds the scenario and interaction state constant within each group and prioritizes conditions whose group pass rates lie near the policy's competence boundary. A hierarchical controller shares evidence across support intents, while uncertainty-guided exploration and uniform rehearsal prevent premature exclusion. The resulting distribution generates trajectories, closing both loops without increasing the rollout budget. On SAGE, our framework raises Qwen3-8B Overall from 53.87 to 79.24 and outperforms protocol-matched uniform emotion-reward reinforcement learning by 7.23 points.
Emotion Recognition in Conversation (ERC) has become a fundamental capability for large language models (LLMs) in human-centric interaction. Beyond accurate recognition, coherent emotional expression is also crucial, yet both are limited by the scarcity and static nature of high-quality annotated data. In this work, we propose SELF-EMO, a self-evolution framework grounded in the hypothesis that better emotion prediction leads to more consistent emotional responses. We introduce two auxiliary tasks, emotional understanding and emotional expression, and design a role-based self-play paradigm where the model acts as both an emotion recognizer and a dialogue responder. Through iterative interactions, the model generates diverse conversational trajectories, enabling scalable data generation. To ensure quality, we adopt a data flywheel mechanism that filters candidate predictions and responses using a smoothed IoU-based reward and feeds selected samples back for continuous self-improvement without external supervision. We further develop SELF-GRPO, a reinforcement learning algorithm that stabilizes optimization with multi-label alignment rewards and group-level consistency signals. Experiments on IEMOCAP, MELD, and EmoryNLP show that SELF-EMO achieves state-of-the-art performance, improving accuracy by +6.33% on Qwen3-4B and +8.54% on Qwen3-8B, demonstrating strong effectiveness and generalization.
Reinforcement learning from verifiable emotion rewards RLVER has produced language models with strong empathetic performance, evaluated on benchmarks that assume cooperative, honest users. Yet real emotional interactions systematically violate this assumption: users gaslight, escalate, and pressure AI systems for unconditional validation, dynamics that cooperative benchmarks cannot surface. We construct the Adversarial Empathy Benchmark AEB and introduce the Emotional Consistency Score ECS to evaluate empathetic robustness under adversarial conditions. AEB comprises six psychologically grounded adversarial trajectory types with discriminative reward structures that penalize formulaic responses; ECS formally disentangles a model's capacity to track user emotional states from its capacity to improve them. In a controlled experiment across eight scenario-matched conditions (think and no-think conditions on 2 RLVER models, and 2 base models (Qwen 1.5B and 7B) with 480 adversarial dialogues), RLVER-PPO-Think substantially outperforms the same-scale untuned baseline (0.963 vs. 0.761, p<0.001,r=0.688), with zero dialogue collapses and 47% higher hidden-intention detection. However, ECS remains nearly flat and is not significantly different for RLVER-PPO-Think versus Base-7B-Think (p=0.650): RL training improves emotional responsiveness without measurable gains in observable state tracking. We interpret the ECS--FS (Final Score) gap as a behavioral/legibility dissociation inside this simulator family, not as evidence about internal understanding or clinical readiness.
Empathetic response generation in spoken dialogue systems requires both accurate emotion perception and appropriate emotion regulation. Grounded in psychological theories such as the Perception-Action Model and emotion regulation theory, effective empathy depends not only on inferring a user's affective state but also on regulating how it is expressed in responses. However, recent large audio-language models (LALMs) largely treat emotion as a direct conditioning signal, lacking explicit regulatory mechanisms, which often leads to affect mirroring rather than calibrated support. We propose ER-EDF, a psychology-grounded framework that explicitly decouples emotion perception and emotion regulation in LALMs. Perception tracks the user's emotional state, while regulation determines how this state should guide empathetic response generation. The framework is model-agnostic and integrates seamlessly into existing LALMs. We further construct a spoken empathetic dialogue dataset and introduce empathy-aware evaluation metrics beyond lexical matching. Experiments across five LALMs and two datasets show that ER-EDF consistently improves empathetic response quality in both automatic and human evaluations, highlighting the importance of jointly modeling emotion perception and regulation in spoken empathetic dialogue systems, paving a new direction for psychologically grounded empathetic AI.