Entropic Claim Resolution: Uncertainty-Driven Evidence Selection for RAG

Retrieval-Augmented Generation (RAG) grounds language models in factual evidence but introduces critical challenges regarding knowledge conflicts between internalized parameters and retrieved information. However, existing reliability methods, typically relying on scalar confidence, fail to explicitly distinguish between epistemic uncertainty and inherent data ambiguity in such hybrid scenarios. In this paper, we propose a new framework called ERA (Evidence-based Reliability Alignment) to enhance abstention behavior in RAG systems by shifting confidence estimation from scalar probabilities to explicit evidence distributions. Our method consists of two main components: (1) Contextual Evidence Quantification, which models internal and external knowledge as independent belief masses via the Dirichlet distribution, and (2) Quantifying Knowledge Conflict, which leverages Dempster-Shafer Theory (DST) to rigorously measure the geometric discordance between information sources. These components are used to disentangle epistemic uncertainty from aleatoric uncertainty and modulate the optimization objective based on detected conflicts. Experiments on standard benchmarks and a curated generalization dataset demonstrate that our approach significantly outperforms baselines, optimizing the trade-off between answer coverage and abstention with superior calibration.

Retrieval-augmented generation grounds large language models in external evidence, but most pipelines still treat retrieved passages as deterministic and mutually consistent context. In open information environments, retrieved sources may disagree because of temporal drift, source error, ambiguity, or genuine uncertainty. This paper introduces ERAG, an uncertainty-aware RAG framework that converts retrieved chunks into probabilistic evidence before generation. A lightweight evaluator extracts candidate claims and maps chunk-level support to Dirichlet evidence. A conflict-preserving Dempster-Shafer fusion rule then transfers unresolved disagreement into epistemic uncertainty rather than normalizing it away. The generator is routed to direct answering, conflict-aware answering, or abstention according to the fused uncertainty score. Experiments on CRAG, ConflictQA, and MuSiQue show that ERAG remains competitive with the strongest matched baseline on standard question answering while improving behavior under conflict. On the CRAG ambiguous subset, hallucination decreases from 45.3% for Corrective RAG to a human-calibrated estimate of 34.8%, conflict resolution increases from 35.2% to 51.2%, and expected calibration error improves to 0.122. These results suggest that evidential modeling is a practical mechanism for trustworthy information processing in foundation-model-based retrieval systems.

Retrieval augmented generation (RAG) depends critically on the quality and granularity of retrieved evidence. Large retrieval units preserve context but often introduce irrelevant content, which can dilute answer bearing evidence and worsen long context utilization. Fine-grained units are more compact, but they may be difficult to retrieve reliably because short chunks can lack semantic, lexical, or bridging cues needed to match the query. We propose Uncertainty-aware Multi-Granularity RAG (UMG-RAG), a training-free hybrid retrieval framework that treats chunk granularity as query-specific reliability estimation. Instead of training a new retriever or modifying the generator, UMG-RAG uses existing dense and sparse retrievers as complementary experts across multiple chunk granularities. For each query, it converts each expert-granularity score list into an evidence distribution, estimates reliability from distribution entropy, and fuses candidates according to query-specific semantic, lexical, and granularity confidence. We further introduce UMGP-RAG, a parent promotion variant that uses fine-grained hits to locate relevant evidence while returning broader non-redundant parent chunks for local coherence. Experiments on question answering benchmarks show that uncertainty-aware fusion and parent promotion improve generation quality while maintaining a lightweight, plug-and-play retrieval pipeline.