Emergence WebVoyager: Toward Consistent and Transparent Evaluation of (Web) Agents in The Wild

Web agents act through long interaction sequences, yet existing benchmarks evaluate only terminal success, discarding all process information and offering little guidance on improvement. In this work, we conduct a process-level analysis of web agents. We introduce WebStep, a benchmark of 1,800 task instances with controlled difficulty and automatic semantic state tracking. Each website exposes a deterministic semantic MDP alongside the GUI: the agent operates on the interface, while the environment records high-level states and transitions in the background, enabling fine-grained analysis without manual annotation. Based on the semantic trajectory, we first show that process metrics reveal differences invisible to outcome evaluation: three agents whose success rates cluster within 34-37% diverge in exploration reach versus execution accuracy. Then, decomposing by skill characterizes the nature of these differences, exposing opposite per-skill rankings hidden within the same website: e.g., on Q&A, Claude CUA outperforms OpenAI CUA by 30% on navigation actions yet underperforms it by 6.7% on inspection, pinpointing a concrete skill to improve even within a domain. Bifurcation analysis further localizes the decisive error that loses the task and shows that this error is agent-specific rather than shared. Finally, these differences widen as tasks grow harder: success rate is similar on easy tasks but separates sharply as exploration becomes more demanding. Our process-level analysis opens a new avenue in web agent evaluation, providing fine-grained and actionable insight into where and how each agent should be improved. Project page: https://jiwanchung.github.io/webstep

As web agents increasingly demonstrate capabilities in automated task execution, the development of robust evaluation frameworks for assessing their navigation and task completion performance has emerged as a critical research priority. However, existing benchmarks exhibit fundamental limitations. First, they suffer from insufficient scale and limited domain diversity, constraining comprehensive evaluation of cross-domain generalization. Second, prevailing LLM-as-Judge evaluation methodologies inadequately capture fine-grained interaction semantics, particularly regarding precise query formulation and filtering operations. Third, current benchmarks predominantly emphasize navigation success metrics while neglecting critical requirements for real-world deployment scenarios. To address these limitations, we introduce WebRetriever, a large-scale benchmark encompassing 800 websites and 1,550 tasks across diverse domains, including consumer, professional, and enterprise sectors, with comprehensive coverage of user intent patterns. We propose NavEval (Navigation Evaluation), a novel LLM-as-Judge framework that leverages rich interaction context beyond visual screenshots, achieving state-of-the-art alignment with human judgment across multiple evaluation datasets. Furthermore, we establish three complementary evaluation protocols that collectively provide holistic assessment of web agent capabilities: navigation proficiency, knowledge-assisted interaction, and end-to-end task completion with information extraction. Extensive experimental analysis reveals substantial performance disparities across evaluation protocols, demonstrating that navigation success alone is an insufficient predictor of real-world application effectiveness. WebRetriever delivers fine-grained diagnostic insights into agent capabilities and establishes a rigorous foundation for advancing web agent research and development.

Multimodal AI agents are increasingly automating complex real-world workflows that involve online web execution. However, current web-agent benchmarks suffer from a critical limitation: they focus entirely on web-based interaction and perception, lacking grounding in the user's real-world physical surroundings. This limitation prevents evaluation in crucial scenarios, such as when an agent must use egocentric visual perception (e.g., via AR glasses) to recognize an object in the user's surroundings and then complete a related task online. To address this gap, we introduce Ego2Web, the first benchmark designed to bridge egocentric video perception and web agent execution. Ego2Web pairs real-world first-person video recordings with web tasks that require visual understanding, web task planning, and interaction in an online environment for successful completion. We utilize an automatic data-generation pipeline combined with human verification and refinement to curate well-constructed, high-quality video-task pairs across diverse web task types, including e-commerce, media retrieval, knowledge lookup, etc. To facilitate accurate and scalable evaluation for our benchmark, we also develop a novel LLM-as-a-Judge automatic evaluation method, Ego2WebJudge, which achieves approximately 84% agreement with human judgment, substantially higher than existing evaluation methods. Experiments with diverse SoTA agents on our Ego2Web show that their performance is weak, with substantial headroom across all task categories. We also conduct a comprehensive ablation study on task design, highlighting the necessity of accurate video understanding in the proposed task and the limitations of current agents. We hope Ego2Web can be a critical new resource for developing truly capable AI assistants that can seamlessly see, understand, and act across the physical and digital worlds.