Script collapse in multilingual ASR: A reference-free metric and 100-pair benchmark

Word Error Rate (WER) is the dominant metric for automatic speech recognition (ASR), but it can overestimate errors when references and hypotheses encode the same words in different scripts. This issue is common in multilingual settings where ASR models may emit romanized text. We propose Script-Normalized WER (SN-WER), a training-free, evaluation-only scoring method that transliterates both reference and hypothesis text into a language-specific canonical script before computing WER. We evaluate SN-WER on 5 Indic languages, 2 datasets, and 3 ASR models. On curated FLEURS data, SN-WER reduces inflated model gaps by up to 12%, while on noisier Common Voice data the reductions are smaller or inconsistent, indicating genuine recognition weaknesses rather than only script mismatch. Controlled stress tests show a 67% attenuation of artificial romanization-induced WER inflation, while lexical-substitution controls show near-identical sensitivity to semantic errors, with Delta SN-WER / Delta WER approximately 1.09. SN-WER is robust to transliterator choice, normalization changes, and shows low token-collision rates below 0.1% in the evaluated Indic setting. We argue that SN-WER should be reported alongside WER and CER as a companion metric for script-insensitive ASR evaluation, especially when transcripts feed downstream search, indexing, or multilingual LLM pipelines.

Automatic Speech Recognition (ASR) systems are commonly evaluated using aggregate metrics such as Word Error Rate (WER), which do not capture the linguistic structure of errors. Fine-grained analysis, such as Part-of-Speech (PoS)-wise error characterization, requires accurate alignment between ASR hypotheses and reference transcriptions. However, existing alignment tools are often unreliable for languages written in non-Latin scripts. In this work, we address this gap by proposing a robust, automated, language-agnostic alignment mechanism applicable across ASR architectures and across languages written in both Latin and non-Latin scripts. This enables consistent alignment of hypotheses, references, and evaluation sequences, forming the basis for downstream linguistic analysis. Building on this, we employ standard PoS taggers to perform scalable and reproducible PoS-wise error analysis. Notably, we perform alignment and downstream ASR error analysis across three major segmented writing systems, namely, Abugida (Tamil, Hindi, Kannada), Alphabetic (English, Russian, Greek), and Abjad (Arabic). We further demonstrate how such error information can be leveraged during ASR training to improve metrics such as WER.

Automatic speech recognition replaces typing only when correction costs less than manual entry - a threshold determined by error types, not counts: fixing a misrecognized domain term costs far more than inserting a comma. Word error rate (WER) fails on two fronts: it collapses distinct error categories into a single scalar, and it structurally penalizes agglutinative languages where valid sandhi merges inflate scores. We introduce SCRIBE, a diagnostic framework offering categorical error decomposition into lexical, punctuation, numeral, and domain-entity rates via sandhi-tolerant alignment with domain vocabulary injection. Human validation confirms SCRIBE aligns with expert judgment where WER does not. We release SCRIBE, an LLM curation pipeline, benchmarks, and open-weight rich transcription models for Hindi, Malayalam, and Kannada.