Designing for Error Recovery in Human-Robot Interaction

Understanding how users perceive and respond to robot failures is essential for building robust and trustworthy robot systems. Prior work, however, (i) often treats failures as independent events, (ii) emphasizes binary failure detection, (iii) with rule-based recovery modeling. We present REPAIR-Bench, built on 214 interaction trials from 41 participants, the benchmark spans four induced failure types and provides synchronized facial action units, head pose, speech transcripts, and post-interaction affect and recovery reports. The benchmark spans three novel evaluation tasks that jointly capture the lifecycle of failure in human-robot interaction (HRI): (i) failure detection over inter-dependent interaction sessions, modeling longitudinal user adaptation across repeated failures; (ii) visual failure-type classification beyond binary success/failure formulations; and (iii) user-centered recovery prediction, inferring users' preferred recovery strategies from interaction context rather than relying on manually designed or rule-based strategies. In baseline experiments, hierarchical recurrent modeling improved failure detection over a single-session model (strict F1: 0.80 vs. 0.68), achieved a failure localization mean signed error of -0.51 s, median absolute error of 2.97 s and, for recovery prediction, a QLoRA-tuned Mistral-7B reached Hit@5=0.76 and F1@5=0.32. REPAIR-Bench provides both the HRI and Medical HRI communities with a standardized framework for (1) evaluating robot failures and (2) building transparent, adaptive, and trustworthy recovery systems.

Robots can recover from failures by asking bystanders for help, but effective human-in-the-loop recovery requires communication that accounts for differences in people's knowledge. Prior inverse-semantics work generates requests using a single listener model, leaving differences in listener knowledge untested. We introduce Listener Differences in Human-Robot Interaction (LD-HRI), a game, dataset, and benchmark that evaluates speakers through human listener performance. Our evaluation examines request properties, large language model (LLM) speakers, and inverse-semantics request-selection algorithms under controlled differences in listener information. The corpus contains 446 human-written requests and 1{,}302 listener trials. We additionally evaluated 24 frozen LLM-written requests with 70 human listeners across 560 trials. Novice success is descriptively higher with model-written requests across all four tasks, yet both request sources leave substantial expert--novice gaps, including 16 percentage points for LLM requests. LD-HRI makes these gaps measurable, providing a foundation for designing more robust communication in human-robot and human-agent interaction.

As robots become increasingly integrated into human environments, their ability to detect and respond to errors remains critical for maintaining user trust and interaction quality. While recent advances in machine learning have improved error detection capabilities, most approaches are limited to specific contexts, controlled settings, or pre-extracted features, limiting their generalizability and applicability to real-world conditions. To address this challenge, the third edition of the ERR@HRI Challenge (ERR@HRI 3.0) provided researchers with two complementary datasets that enable end-to-end innovation in methods for both detecting and preventing errors in human-robot interaction. The challenge offered raw, non-anonymized video data from naturalistic settings: (1) the Bystander Affect Detection (BAD) dataset, containing webcam recordings of 45 participants' spontaneous reactions to robot and human failure scenarios; and (2) the Bad Idea dataset, featuring 29 participants' anticipatory facial responses while predicting action outcomes before failures occur. Both datasets were collected via crowdsourcing, capturing the inherent variability of real-world conditions. This naturalistic variability, while challenging, provides an authentic testbed for developing robust error detection systems. Participants developed multimodal machine learning models for bystander reaction detection (Track 1) and anticipatory outcome prediction (Track 2), with an optional cross-dataset generalization track (Track 3). Three teams submitted valid models, all of which surpassed our convolutional neural network baselines. This paper describes the datasets, tasks, baselines, and results of ERR@HRI 3.0, and discusses implications for building generalizable, context-aware, and anticipatory error detection systems for human-robot interaction.