Evaluation of Agents under Simulated AI Marketplace Dynamics
Organizations: Carnegie Mellon University, Pittsburgh, PA, United States · University of Massachusetts Amherst, Amherst, MA, United States
Abstract
Modern information access ecosystems consist of mixtures of systems, such as retrieval systems and large language models, and increasingly rely on marketplaces to mediate access to models, tools, and data, making competition between systems inherent to deployment. In such settings, outcomes are shaped not only by benchmark quality but also by competitive pressure, including user switching, routing decisions, and operational constraints. Yet evaluation is still largely conducted on static benchmarks with accuracy-focused measures that assume systems operate in isolation. This mismatch makes it difficult to predict post-deployment success and obscures competitive effects such as early-adoption advantages and market dominance. We introduce Marketplace Evaluation, a simulation-based paradigm that evaluates information access systems as participants in a competitive marketplace. By simulating repeated interactions and evolving user and agent preferences, the framework enables longitudinal evaluation and marketplace-level metrics, such as retention and market share, that complement and can extend beyond traditional accuracy-based metrics. We formalize the framework and outline a research agenda, motivated by business and economics, around marketplace simulation, metrics, optimization, and adoption in evaluation campaigns like TREC.
Figures & tables
| Stakeholder | Goal | Adaptive Behavior in the Marketplace | Evaluation Focus |
| Users | Sustained utility from the marketplace over time | Adapt preferences over generators based on past satisfaction, cost, latency, or trust | Longitudinal utility, retention rate, switching behavior |
| Generators | Maximize user demand under quality–cost tradeoffs | Adapt interaction protocols and retrieval configurations to remain competitive | User utility, cost efficiency, market share, user retention |
| Routers | Efficient allocation of queries to downstream services | Exclusive routing (vertical integration) vs. open routing (market-wide discovery) | Counterfactual regret, allocation efficiency, diversity, and fairness |
| Retrievers | Remain selected by generators under competition | Compete via domain specialization, personalization, or robustness | Marginal utility contribution, selection frequency, long-term survival |
AI Agent Evaluation
AI agent evaluation measures whether tool-using systems complete tasks reliably, safely, and efficiently across interactive settings.
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