Organizations: School of Artificial Intelligence and Data Science, Indian Institute of Technology Jodhpur, India · Department of Computer Science and Engineering, Indian Institute of Technology Patna, India
Abstract
Emotion plays a pivotal role in shaping negotiation outcomes, influencing trust, cooperation, and long-term relationships. Developing negotiation dialog systems that can recognize and respond strategically to emotions is, therefore, essential to create more effective human-centered interactions. Beyond generating emotionally appropriate responses, interpretability - understanding how a system generates a particular emotion-aware response, is critical for fostering reliability and building rapport. Driven by these aspects, in this work, we introduce PRISMA, an interpretable emotionally intelligent negotiation dialogue system targeting two application domains, viz. job interviews and resource allocation. To enable interpretability, we propose an Emotion-aware Negotiation Strategy-informed Chain-of-Thought (ENS-CoT) reasoning mechanism, which mimics human negotiation by perceiving, understanding, using, and managing emotions. Leveraging ENS-CoT, we curate two new datasets: JobNego (for job interview negotiation) and ResNego (for resource allocation negotiation). We then leverage these datasets to develop PRISMA by augmenting self-training with Direct Preference Optimization (DPO), guiding agents toward more accurate, interpretable, and emotionally appropriate negotiation responses. Automatic and human evaluation on JobNego and ResNego datasets demonstrate that PRISMA substantially enhances interpretability and generates appropriate emotion-aware responses, while improving overall negotiation effectiveness.
Post-trained LLMs are often optimized to produce helpful, polite, and accommodating responses. In adversarial negotiation, however, such behavior can become a vulnerability: emotionally framed language may influence an agent's bargaining decisions in ways that conflict with its user's objectives. We therefore introduce EmoDistill, an offline framework for distilling emotional negotiation skills from LLM-LLM interactions into smaller language-model agents. Here, an emotional negotiation skill is a state-conditioned behavior that determines which explicit emotion to invoke in a bargaining state and how to realize that emotion as an effective negotiation utterance. EmoDistill learns these two components separately: an Implicit Q-Learning (IQL) selector learns which emotion to express in each bargaining state, while a LoRA-adapted 7B policy learns emotion-conditioned expression through Supervised Fine-Tuning (SFT) and Judge Policy Optimization (JPO). Across four emotion-sensitive negotiation domains, the full EmoDistill policy achieves competitive utility and improves over vanilla and IQL-only baselines in most settings. Emotion-free ablations show that removing the explicit emotion channel substantially reduces overall negotiation utility, while transfer experiments reveal partial, domain-dependent transfer and robustness to unseen LLM counterparties.
Negotiation is a demanding social task for LLM agents, requiring strategic reasoning, persuasion, and interpersonal adaptation. Yet existing benchmarks often treat agents as emotionally neutral, overlooking a key driver of human bargaining behavior. We study how prompt-conditioned emotions affect LLM-based price negotiation. In a controlled framework, buyer and seller agents are independently assigned one of six emotional states and negotiate over 350 real consumer products under two budget conditions. Across 36 emotion-pair settings and five widely used LLMs, we find that emotions strongly shape outcomes. Angry buyers almost never reach agreement (0.39% deal rate), while happy buyers agree most often (28.91%), but obtain worse prices than fearful buyers. Emotion effects are role-dependent: buyer emotion mainly drives acceptance and rejection, whereas seller emotion shapes concession dynamics. These effects influence not only language, but also termination behavior and price trajectories, raising concerns for emotion-conditioned agents in commerce.
Empathetic spoken dialogue systems require not only semantically appropriate responses but also emotionally aligned prosodic expression. However, cascade pipelines often discard acoustic cues during speech-to-text conversion, while end-to-end speech models lack interpretable control over emotion and knowledge integration. To address these challenges, we propose PRISM, a multi-agent framework for empathetic spoken dialogue that decouples speech perception, response generation, and speech synthesis into coordinated components. PRISM introduces a prosody-to-language translation mechanism to stabilize large language model reasoning and enables on-demand invocation of external knowledge tools for empathetic dialogue generation. Experimental results demonstrate that PRISM achieves consistent improvements in empathy, prosodic appropriateness, and text response generation quality across objective and subjective metrics. Our code is available at: https://github.com/Bxzfrm/PRISM.