Generative UI as an Accessibility Bridge: Lessons from C2C E-Commerce
Authors: Bektur Ryskeldiev
Organizations: Mercari R4D, Japan · University of Tsukuba, Japan
Abstract
Web accessibility rests on static standards and developer compliance. That model frays in platforms where content is user-generated: photos arrive blurry or off-frame, descriptions skip size and condition, and page structure shifts from listing to listing. Drawing on six studies conducted between 2022 and 2025 with blind, low-vision, and older adult users of customer-to-customer (C2C) marketplaces, I argue that generative UI can produce adapted interfaces at the point of use, addressing barriers that static design cannot anticipate. Three interventions from this program -- HTML regeneration for screen readers, conversational guidance for older sellers, and audio-guided photo framing for blind sellers -- demonstrate how runtime generation can bridge gaps that standards leave open. I outline what these findings imply for HCI practice: generative UI extends beyond the screen, complements rather than replaces ability-based design, and shifts the designer's role from specifying layouts to specifying policies. This is an expanded arXiv version of a position paper accepted at the CHI 2026 workshop "What does Generative UI mean for HCI Practice?"
Generative UI tools promise to democratize UI design by turning natural language descriptions into complete interfaces. Alongside the interface, these tools generate user-facing design rationales that explain their layout, accessibility, and design choices. However, it remains unclear whether these stated rationales are actually reflected in the interfaces they produce. We call this disconnect ``Design Theater'': plausible and confident design rationales that have little relationship to the actual implementation. To study this phenomenon, we introduce a benchmark and three metrics for measuring Design Theater. The benchmark includes 24 UI generation tasks spanning structural, styling, and functional design requirements. Using this benchmark, we evaluate 120 interfaces created by five generative UI tools. On average, over 25% of user-facing design rationales are not implemented in the generated interface, and the implementation failure increases to 34% for functional requirements. Tools recognize roughly half of the UX principles embedded in prompts (mean = 0.54), with four of five tools implementing 6% or fewer functional principles. We also measure interface similarity across tools and find convergence in visual appearance and layout organization, with greater variation in color choices. Overall, we contribute: 1) the concept of Design Theater; 2) a benchmark with metrics for assessing whether the stated reasoning of generative UI tools is reflected in their implementations; 3) and findings from a systematic evaluation of these tools. We discuss what these findings mean for the design and evaluation of generative UI tools.
Generative UI (GenUI) lets large language models synthesize a complete, renderable interface directly from a natural-language instruction, but evaluating the quality of what they generate remains an open problem. Human evaluation is costly and rater-variant, while LLM-as-a-judge is scalable but reflects only a single implicit viewpoint, unable to capture how different populations of real users actually perceive the same interface. We propose the Evidence-Grounded, Social-Weighted Persona Panel (ESPP), a three-stage GenUI evaluation method in which a panel of psychologically diverse, evidence-grounded personas independently rates a screenshot, exchanges opinions under a trait-derived, semantically-gated bounded-confidence mechanism, and is aggregated via Delphi-inspired social weighting into a single judgment. ESPP tracks human judgment substantially more closely than a naive single-pass judge, raising Pearson r from 0.716 to 0.922, and a prompt-ensemble control recovers only about a third of this gap, isolating genuine persona and evidence grounding as the dominant source of improvement. Beyond this fidelity gain, retaining each panelist's individual rating further reveals that user subgroups agree on overall model rankings yet diverge sharply on specific rating dimensions, a structural disagreement a single homogeneous judge would systematically erase. The codes are available at https://github.com/Wuzheng02/ESPP.
Large language models can generate interactive web interfaces, but reliable generative UI requires maintaining an executable artifact as user requests evolve. We introduce EvoGenUI-Bench, a benchmark for multi-turn interface maintenance comprising 150 five-turn tasks and 750 turns across three scenarios: information presentation, executable interaction, and tool-grounded external state. We execute generated artifacts in a browser and evaluate them using screenshots, source and DOM evidence, actor traces, and runtime logs. Beyond turn-level and episode-level success, we measure cross-turn retention with Adjacent Pass Retention. Across eight models, even the strongest achieves 74.9% Turn Pass while completing only 37.3% of five-turn episodes; APR further falls to 52.4% on tool-grounded tasks. Diagnostic analysis shows that presentation failures center on information architecture, interaction failures on derived-state propagation and affordance binding, and tool-grounded failures additionally involve external-state grounding and requirement decomposition. These results reframe generative UI evaluation from judging isolated outputs to testing whether interface behavior, derived state, external state, and assistant claims remain synchronized as the artifact evolves.