Training Computer Use Agents to Assess the Usability of Graphical User Interfaces
Authors: Alice Gao, Weixi Tong, Rishab Vempati, Katharina Reinecke, R. Benjamin Shapiro, Tianyi Zhang, Jason Wu
Abstract
Usability testing with experts and potential users can assess the effectiveness, efficiency, and user satisfaction of graphical user interfaces (GUIs) but doing so remains a costly and time-intensive process. Prior work has used computer use agents (CUAs) and other generative agents that can simulate user interactions and preference, but we show that agents still struggle to provide accurate usability assessments. In this work, we present a novel machine learning method that operationalizes a computational definition of usability to train CUAs to assess GUI usability by i) prioritizing important interaction flows, ii) executing them through human-like interactions, and iii) predicting a learned numerical usability score. We train a computer use agent, uxCUA, with our algorithm on a large-scale dataset of fully interactive user interfaces (UIs) paired with usability labels and human preferences. We show that uxCUA outperforms larger models in accurate usability assessments and produces realistic critiques of both synthetic and real UIs. More broadly, our work aims to build a principled, data-driven foundation for automated usability assessment in HCI.
Computer-use agents (CUAs) increasingly operate in runtimes that combine visual desktop control, command-line execution, code editing, browsers, and external tools. Existing benchmarks, however, often evaluate these interfaces as separable capabilities, leaving long-horizon cross-interface orchestration under-tested. Thus, we introduce WeaveBench, a long-horizon hybrid-interface benchmark with 114 tasks across 8 real-world work domains, grounded in real user requests and publicly verifiable artifacts. Each task requires agents to combine GUI observations/actions with CLI/code operations within a single trajectory. We evaluate these tasks on a real Ubuntu desktop inside deployed CLI-agent runtimes, augmented with a minimal desktop-control plugin. We also propose a companion trajectory-aware judge that inspects deliverables, files, screenshots, logs, and action traces, while detecting shortcut behaviors such as fabricated visual evidence or hard-coded metrics. Across frontier model-runtime pairings, the best PassRate reaches only 41.2%, showing the benchmark remains far from saturated. The trajectory-aware judge further reveals that outcome-only grading substantially overestimates agent performance. Overall, WeaveBench exposes a critical gap in CUA evaluation and provides an effective testbed to measure whether agents can orchestrate GUI, CLI, and code operations across long-horizon real-world tasks.
Evaluating Computer Use Agents (CUAs) on interactive environments is fraught with methodological pitfalls that the field has yet to systematically address. We show that a 1MB replay script that blindly executes a recorded action sequence without ever observing the screen outperforms frontier models on prominent static benchmarks, and prove that its expected success rate is exactly equal to the source agent's pass@k in deterministic environments. We trace this and other failures to two root causes: non-principled environment design (static, unsandboxed, or unreliably verified environments) and non-principled evaluation methodology (naive aggregation and misuse of pass@k for stateful UI interactions). To address the first, we propose PRISM, five design principles for CUA environments (privileged verification, realistic environments, integrity-checked configurations, sandboxed execution, and multifactorial variability) and instantiate them in DigiWorld, a benchmark of 15 realistic sandboxed mobile applications able to evaluate agents in over 3.2 million verified unique configurations. To address the second, we develop an aggregation framework pairing Wilson score intervals with hierarchical bootstrap, producing confidence intervals that correctly account for the nested structure of CUA benchmarks, as we empirically demonstrate. All together, we show that principled environment design and rigorous evaluation methodology are not optional refinements but prerequisites for meaningful CUA research.
Various test-time interventions for Computer Use Agents (CUAs), including critic models, have been developed to improve performance through pre-execution action evaluation in complex Graphical User Interface (GUI) environments. However, existing critics suffer from two key limitations: they (1) focus primarily on short-sighted decision loops (e.g., forgetting earlier actions) and (2) lack the visual grounding needed to detect flawed actions (e.g., clicking wrong UI elements). To address these, we introduce HiViG, a History-aware Visually Grounded test-time framework, built around a multimodal critic trained on real GUI trajectories to abstract past interactions into a compact record and to evaluate actions with visual grounding. At test time, HiViG integrates the critic into the policy decision loop to provide macro-action history, which summarizes the policy's completed achievements, and visually grounded critique, which verifies raw execution coordinates against the current screenshot to intercept errors before execution. Across web, mobile, and desktop benchmarks, HiViG consistently outperforms existing scalar and verbal critics, improving average success rates over the strongest baseline by 5.8% for Qwen3-VL-32B and 9.0% for Gemini-3-Flash, and demonstrates strong cross-platform generalization. Ablations show that macro-action history mitigates short-sighted planning and visually grounded critique reduces execution errors, with both components being critical for test-time scaling in long-horizon GUI tasks.