Proactive Dialogue Model with Intent Prediction

Although large language model (LLM) conversational systems process millions of multi-turn dialogues daily, they remain fundamentally reactive: they respond only after the user types a query. A key step toward proactive interaction is next-query prediction, which anticipates the user's subsequent query based solely on the preceding dialogue. Progress on this task is hindered by the lack of dedicated benchmarks and a fundamental efficiency--quality trade-off: naively concatenating full dialogue history incurs linearly growing token consumption, while truncating to the latest turn discards crucial cross-turn context. Our key insight is that accurate prediction does not require re-reading raw history; it suffices to track the user's evolving intent trajectory across topics, unresolved needs, and interest shifts. We propose OnePred, which maintains a recursively updated memory as its sole cross-turn context, bounding the per-turn cost independently of conversation length. We train the model via a two-stage reinforcement learning pipeline that first teaches what to predict, then what to compress, shaping the memory into a prediction-oriented intent chain. To establish a rigorous testbed, we introduce NQP-Bench, spanning three diverse subsets. Experiments demonstrate that OnePred reduces per-turn token consumption by up to 22$\times$ compared to full-history inputs while consistently exceeding all baselines in prediction quality, with larger gains on longer conversations. Our code is publicly available at https://github.com/ZBWpro/OnePred.

A target-guided proactive dialogue system aims to steer conversations proactively toward pre-defined targets, such as designated keywords or specific topics. During guided conversations, dynamically modeling conversational scenarios and intent keywords to guide system utterance generation is beneficial; however, existing work largely overlooks this aspect, resulting in a mismatch with the dynamics of real-world conversations. In this paper, we jointly model user profiles and domain knowledge as conversational scenarios to introduce a scenario bias that dynamically influences system utterances, and employ intent-keyword bridging to predict intent keywords for upcoming dialogue turns, providing higher level and more flexible guidance. Extensive automatic and human evaluations demonstrate the effectiveness of conversational scenario modeling and intent keyword bridging, yielding substantial improvements in proactivity, fluency, and informativeness for target-guided proactive dialogue systems, thereby narrowing the gap with real world interactions.

Benchmarks for full-duplex spoken dialogue models score turn-taking with binary fixed-window rules that reward immediate response or silence by completeness of the prior turn. We argue that the appropriateness of a response offset, whether delayed silence or anticipatory overlap, is conditional on the speaker's latent intent, identifiable only from that speaker's behavior. We introduce TACT, a benchmark of 9,728 episodes and 73.2 hours from five dyadic corpora; each episode carries dialogue history, a per-speaker memory profile, and an annotator-derived posterior over six intent classes. Scoring replaces binary windows with a strictly proper threshold-weighted continuous ranked probability score whose weights are intent-conditioned timing kernels fitted to human floor-transfer-offset distributions, proving boundedness, consistency, and binary reduction. Across eleven systems the best model reaches 0.47 against a human topline of 0.86, is nearly invariant to speaker profiles, and TACT agrees with human judgments at Spearman 0.81 versus 0.46 for binary metrics.