Evaluating Agentic AI in the Wild: Failure Modes, Drift Patterns, and a Production Evaluation Framework

Agent benchmarks are increasingly used to compare large language models (LLMs) across domains, yet a reported score reflects a complete model--harness--environment configuration rather than the model alone. Benchmark packages couple native tasks with specific prompts, tool protocols, orchestration logic, and sometimes dynamic external resources, making cross-benchmark comparisons sensitive to implementation and resource conditions. We present UniACE, a unified framework for model-centric evaluation under an explicit, common execution condition. UniACE represents each benchmark as an instruction--tool--environment triplet, executes LLMs through a shared, task-agnostic harness in isolated per-task runtimes, and preserves native success criteria. For tasks that rely on dynamic resources, an optional offline mode replaces live access with fixed, pre-collected snapshots. Its evaluation protocol further standardizes efficiency measurement, execution records, and trace-based failure attribution. We migrate 7 benchmarks spanning 24 domains and evaluate 15 models in more than 400K rollouts consuming 5B tokens. Comparisons with source implementations show large bidirectional score changes and model-ranking reversals, while matched online and offline runs reveal substantial sensitivity to accessible evidence and its representation. Under the shared UniACE configuration, efficiency and failure profiles expose task-dependent model behaviors hidden by task-success scores alone. These findings motivate reporting agent benchmark outcomes as properties of an explicit evaluation configuration, enabling more interpretable and reproducible cross-benchmark comparisons. Codes and benchmarks at are available at https://github.com/whfeLingYu/A-Unified-Framework-for-the-Evaluation-of-LLM-Agentic-Capabilities, https://huggingface.co/datasets/whfeLingYu/Unified_Agent_Framework.

Agentic systems are becoming more capable: agents define strategies, take actions, and interact with different environments. This autonomy poses serious challenges for overseeing and assessing agent behavior. Most current tools are limited, focusing on observability with basic evaluation capabilities or imposing static, hand-crafted error taxonomies that cannot adapt to new domains. To address this gap, we present Agentic CLEAR, an automatic, dynamic, and easy-to-use evaluation framework. It produces textual insights into the agent behavior on three levels of granularity: system, trace, and node. Agentic CLEAR operates above the observability layer, enabling seamless integration and featuring an intuitive UI that makes agent evaluation highly accessible. In our experiments on four benchmarks, seven agentic settings, and tens of thousands of LLM calls, we show that Agentic CLEAR produces high-quality, data-driven, insightful feedback. Our analysis shows strong alignment with human-annotated errors and the ability to predict task success rate.

Agentic systems that chain reasoning, tool use, and synthesis into multi-step workflows are entering production, yet prevailing evaluation practices like end-to-end outcome checks and ad-hoc trace inspection systematically mask the intermediate failures that dominate real-world error budgets. We present AgentEval, a framework that formalizes agent executions as evaluation directed acyclic graphs (DAGs), where each node carries typed quality metrics assessed by a calibrated LLM judge (GPT-4o), classified through a hierarchical failure taxonomy (3 levels, 21 subcategories), and linked to upstream dependencies for automated root cause attribution. An ablation study isolates the impact of DAG-based dependency modeling: it alone contributes +22 percentage points to failure detection recall and +34 pp to root cause accuracy over flat step-level evaluation with identical judges and rubrics. Across three production workflows (450 test cases, two agent model families, predominantly sequential architectures with a 12% non-DAG trace rate), AgentEval achieves 2.17x higher failure detection recall than end-to-end evaluation (0.89 vs. 0.41), Cohen's kappa = 0.84 agreement with human experts, and 72% root cause accuracy against an 81% human ceiling. Cross-system evaluation on tau-bench and SWE-bench traces confirms transferability (failure detection recall >= 0.78) without taxonomy or rubric modification. A 4-month pilot with 18 engineers detected 23 pre-release regressions through CI/CD-integrated regression testing, reducing median root-cause identification time from 4.2 hours to 22 minutes and driving measurable failure rate reductions in two workflows.