PIIGuard: Mitigating PII Harvesting under Adversarial Sanitization

Deceptive web content, widely instantiated across the internet and commonly known as \textit{social-engineering attacks}, manipulates autonomous web agents into submitting users' personally identifiable information (PII) to attacker-controlled endpoints. In this paper, we show that social-engineering attacks are highly effective at extracting critical-tier PII from frontier web agents, posing a severe risk to deployed agentic systems. To quantify this risk, we introduce \textbf{\textsc{Scammer4U}}, a pre-registered benchmark of 91 attacker-controlled environments and 10 benign-twin baselines, spanning 8 attack vectors and 16 site categories on an 8-axis factorial taxonomy that isolates the causal contribution of individual attack design factors. Across frontier agents, we find that critical-tier PII leakage reaches 54--93% under no privacy guidance, compared to 0% on benign-twin baselines, confirming that leakage is attack-attributable rather than incidental form-filling. Escalating prompt-level mitigation yields sharply model-dependent reductions across the four families and remains insufficient to reliably prevent critical PII submission at the pooled level. Most critically, we identify a detection--action gap: agents whose reasoning an independent LLM judge confirms has flagged the site as suspicious still submit critical PII in 35.9% of sessions, versus 66.1% when no suspicion is verbalized, a 30.2% gap robust across all four model families. Our findings reveal that defenses conditioned on the agent's own recognition of an attack are gating on the wrong signal, motivating output-level interception of outbound submissions that operates independently of the agent's reasoning loop.

LLM-based assistants transmit user queries verbatim to third-party API endpoints that lie outside the user's audit or control. When those queries contain personally identifiable information (PII), the data persists on remote infrastructure subject to breach, subpoena, or policy change. Placeholder redaction (the prevailing mitigation) suppresses PII at the cost of semantic coherence, producing structurally degraded queries and correspondingly degraded responses. We present SurrogateShield, a client-side proxy that substitutes detected PII with locally generated, type-consistent surrogate values prior to transmission and restores originals in the response. No real PII crosses the network boundary. Detection runs through a three-stage cascade (PatternScan, EntityTrace, and ContextGuard) covering 22 PII types and quasi-identifier combinations grounded in Sweeney's k-anonymity framework. Surrogate-to-original mappings are sealed in an AES-256-GCM encrypted per-conversation ShadowMap that never leaves the device. Evaluations on a 1,124-query corpus demonstrate that the cascade reliably detects PII, achieving an overall F1 score of 98.87%. Surrogate substitution substantially outperforms placeholder redaction in semantic utility, yielding a 13.26 pp improvement in BERTScore (roberta-large), from 81.59% to 94.85%. Within this corpus, the local pipeline restricted real PII transmission across all tested query types; in a 100-query adversarial trial, a prompted LLM adversary recovered no original values from surrogate-substituted messages.

Retrieval-Augmented Generation (RAG) has emerged as a powerful paradigm for improving the quality of generated contents of Large Language Models (LLMs) by grounding responses in external knowledge, thus reducing hallucinations and factual errors. However, recent studies have highlighted a critical vulnerability: adversaries can exploit the retrieval process to extract personally identifiable information (PII) from the underlying corpus. To mitigate this risk, we propose a novel defense, RAG-CT, that identifies malicious queries by analyzing their entropy and margin distributions and using a score-based detection method. Extensive experiments with four state-of-the-art attack strategies and four defense baselines on two datasets show that our approach significantly reduces PII leakage while outperforming existing defenses. This work provides a lightweight yet effective mechanism to protect RAG systems against PII leakage without requiring modifications to the underlying LLM or retriever.