Beyond Majority Voting: Agreement-Based Clustering to Model Annotator Perspectives in Subjective NLP Tasks

Emotion annotation is inherently subjective, yet most NLP pipelines still assume "gold" labels, typically produced by majority voting, and treat annotator variation as noise. In this paper, we present a multilabel emotion annotation case study and use it to examine how annotator behavior and aggregation choices affect both agreement estimates and downstream emotion classifiers. Rather than collapsing disagreement into a single label, we represent targets as soft vote-share labels (including an intensity-weighted variant) and evaluate models using both thresholded metrics (macro-/micro-F1) and probabilistic alignment (Bernoulli cross-entropy SoftBCE), alongside data-derived disagreement diagnostics. Across annotation regimes, we show that disagreement is structured and leaves measurable traces in model behavior: hard labels may maximize F1 metrics, while soft supervision yields predictions that better reflect empirical annotator variance and uncertainty. Our results provide practical guidance for designing, aggregating, and evaluating multilabel emotion datasets when multiple interpretations are plausible.

Crowdsourced labeling provides valuable labeled data for domains across natural language processing, computer vision, and video. Label aggregation aims to infer latent true labels from noisy and biased annotations, with the key lying in annotator reliability estimation. Despite promising progress, existing approaches struggle with one real-world bottleneck: most individual annotators label only a small subset of tasks, making accurate annotator estimation highly intractable. In this paper, we focus on the considerably more challenging multi-class label aggregation and propose AHEAD (cross-Annotator learning and High-confidEnce Annotator-guideD label aggregation), a cross-annotator learning framework that advances annotator reliability estimation by leveraging the population-level data. Specifically, AHEAD first learns high-dimensional cross-annotator contexts via a graph neural network, deriving multi-view, complementary annotator embeddings by aggregating individual-level annotator features with contextual information. These embeddings are then decoded into interpretable annotator-specific confusion matrices to fit the observed labels. We formulate a composite objective incorporating high-confidence annotators to alleviate the unsupervised training issues faced by prior models. Experiments on 10 real-world datasets spanning NLP, CV, Video, and Audio show that AHEAD substantially improves label accuracy, increasing average accuracy from 68.75% to 73.23%, with gains of up to 14.9% in the best case. Meanwhile, scalability experiments on the largest dataset further demonstrate the overall superiority of our method.

Humans often hold different perspectives on the same issues. In many NLP tasks, annotation disagreement can reflect valid subjective perspectives. Modeling annotator perspectives and understanding their relationship with other human factors, such as socio-demographic attributes, have received increasing attention. Prior work typically focuses on single demographic factors or limited combinations. However, in real-world settings, annotator perspectives are shaped by complex social contexts, and finer-grained socio-demographic attributes can better explain human perspectives. In this work, we propose Socio-Contrastive Learning, a method that jointly models annotator perspectives while learning socio-demographic representations. Our method provides an effective approach for the fusion of socio-demographic features and textual representations to predict annotator perspectives, outperforming standard concatenation-based methods. The learned representations further enable analysis and visualization of how demographic factors relate to variation in annotator perspectives. Our code is available at GitHub: https://github.com/Leixin-Zhang/Socio_Contrastive_Learning