No Action Without a NOD: A Heterogeneous Multi-Agent Architecture for Reliable Service Agents
Authors: Zixu Yang, Hang Zheng, Nan Jiang, Zhiyang Tang, Situo Zhang, Xiaobao Wu, Lu Chen, Kai Yu
Organizations: 1X-LANCE Lab, School of Computer Science, Shanghai Jiao Tong University, Shanghai, China · 2Shanghai Innovation Institution, Shanghai, China · 3Jiangsu Key Lab of Language Computing, Suzhou, China
Abstract
Large language model (LLM) agents have increasingly advanced service applications, such as booking flight tickets. However, these service agents suffer from unreliability in long-horizon tasks, as they often produce policy violations, tool hallucinations, and misaligned actions, which greatly impedes their real-world deployment. To address these challenges, we propose NOD (Navigator-Operator-Director), a heterogeneous multi-agent architecture for service agents. Instead of maintaining task state implicitly in dialogue context as in prior work, we externalize a structured Global State to enable explicit task state tracking and consistent decision-making by the Navigator. Besides, we introduce selective external oversight before critical actions, allowing an independent Director agent to verify execution and intervene when necessary. As such, NOD effectively mitigates error propagation and unsafe behavior in long-horizon tasks. Experiments on τ2-Bench demonstrate that NOD achieves higher task success rates and critical action precision over baselines. More importantly, NOD improves the reliability of service agents by reducing policy violations, tool hallucinations, and user-intent misalignment.
Large language model (LLM) agents increasingly undertake long-horizon tasks that require sustained reasoning, tool use, and revision across many interdependent steps. However, existing agent harnesses maintain task execution, task state, and completion assessment within a growing context, making the state difficult to track and allowing incorrect self-assessments to propagate into later decisions. We reformulate long-horizon execution as a task-state management problem and propose LongHorizon-Harness, which maintains the task state explicitly outside execution and updates it only with facts independently verified from the environment. Its Manage-Execute-Audit(MEA) loop uses a manager to maintain the task state and determine the next subtask, a fresh-context executor to perform it, and a read-only auditor to verify the resulting environment state before the next round. A lightweight AgentAdapter supports interchangeable model and harness backends without modifying their native agent loops. LongHorizon-Harness improves Qwen3.7-Plus from 51.8% to 80.7% on WeaveBench, from 69.7% to 77.2% on Terminal-Bench2.1, and from 2.8% to 8.3% on OSWorld2.0. It also raises Claude Opus4.7 from 20.0% to 34.3% on an OSWorld2.0 subset, demonstrating consistent gains across models, harnesses, and interaction domains.
LLM agents are increasingly applied to open-ended everyday requests that span work, study, and life. These tasks are long-horizon, cross-environment, and multimodal, forcing the agent to preserve goals and constraints across many steps while navigating heterogeneous tools and attachments. While prior work has addressed individual failure modes such as goals drift, states loss, and context overflow, whether a single harness can manage them jointly and remain effective across backends has received less study. We present OneDayAgent, a long-horizon harness for autonomous agents. OneDayAgent turns an open-ended request into a managed execution process that decomposes tasks into bounded subtasks, maintains execution memory under context pressure, and verifies and repairs the final deliverable. We evaluate OneDayAgent on AgentIF-OneDay across 104 tasks. With the GLM-5.2 backend, OneDayAgent sets a new state of the art with an overall score of 0.821. The same harness runs across five backend LLMs from three model families, indicating the harness generalizes across backends without tuning, even as different models induce distinct execution styles under the same workflow.
Large Language Model (LLM) agents rely on external tools to perform multistage tasks. Existing agent frameworks typically assume that tool calls are atomic and return binary success or failure signals. However, real-world systems exhibit non-atomic behaviors such as timeouts after dispatch, delayed visibility, and partial state updates. These mismatches lead to reliability issues including duplicate actions, task success, and unnecessary tool executions. A lightweight, verification-aware tool wrapper is introduced that augments tool calls with postcondition verification, verify-before-retry logic, and idempotency keys. The approach is evaluated in a controlled simulated environment with injected non-atomic failures across multiple task templates. The results demonstrate that the proposed method significantly reduces duplicate actions, while maintaining comparable task success rates. Overall, the findings suggest that strengthening tool interaction semantics is a promising direction for improving LLM agent reliability without requiring modifications to the underlying language model.