WhiteTesseract: Reframing the Interpretation of Cultural Heritage through XR and Conversational AI

We present the Living Library, an end-to-end framework for transforming fragmented digital archives into governed, conversational, in-person exhibit experiences. Developed and deployed at the Theodore Roosevelt Presidential Library, the framework comprises four layers: digitization and corpus creation, AI-powered processing, retrieval and reasoning, and an optional embodied conversational interface. The first three layers aggregate a 300,000-record collection, apply OCR and structured metadata enrichment for expert curatorial review, and publish records to a hybrid dense/semantic index. Expert review is conducted through the Archivist App, a curator-facing interface that supports correction of AI-generated transcriptions and metadata. The governed corpus powers both a researcher-facing interface and Talk to TR, a continuously operating exhibit that embodies Theodore Roosevelt as a full-scale digital human within a museum environment. To support live, face-to-face interactions, Cross-Era Analogical Grounding reframes contemporary questions through documented historical parallels, allowing Roosevelt to address present-day topics without inventing facts. Dual-path retrieval and end-to-end streaming keep responses grounded and responsive. Layered watchdogs, visitor-session isolation, automated conversation management, and independently restartable services enable reliable unattended operation for hundreds of visitors. Avatar realism, spatial audio, lighting, staging, and conversational design are developed and evaluated as an integrated experience. Rather than report a controlled benchmark, we describe lessons from operating Talk to TR as a public exhibit and offer a transferable model for transforming archival collections into believable, in-person conversational experiences.

User Experience Research (UXR) Points of View (POVs) distil complex and often fragmented research evidence into actionable perspectives that guide how teams interpret user needs, frame design decisions, and align stakeholders. Although POVs are widely used in industry practice, there are few published examples that explicitly document how POVs are constructed, particularly in culturally sensitive and low-resource contexts. This paper presents an exemplar case study demonstrating how a culturally grounded, AI-augmented UXR POV was developed to inform TeleDeCa, a telemedicine dementia care framework for family caregivers in Nigeria. Building on the UXR POV Playbook and pyramid framework, we illustrate how mixed-methods research, hypothesis generation, and ontology-based modelling can be combined to form a defensible POV without requiring a fully finalised system or validated outcomes. Generative AI (GenAI) is integrated across the UXR POV framework as a bounded research collaborator, supporting synthesis, hypothesis exploration, and narrative construction while preserving human judgment, ethical accountability, and cultural sensitivity. The contribution of this paper lies in the extraction of reusable Play Cards and a Play that extend the UXR POV Playbook and serve as exemplar material for the CHI 2026 workshop on developing AI-powered UXR POVs.

Robots are increasingly integrated into everyday contexts, including museums, where they can both entertain and educate visitors. To enhance visitor experience and engagement, we present a novel mixed-agent tour guide system that combines a physical robot with a projected virtual agent that actively participates in the tour through conversation and interaction, achieving the interaction richness of two mobile agents from a single platform. We validate the system through a within-subjects study with 30 participants to assess engagement, quality of experience, and learning performance. Participants experienced different conversational styles and agent configurations, and data were collected via surveys, behavioral sensors, and interviews. Results showed that engagement and quality of experience remained consistent across conditions. Learning performance revealed a significant gender-moderated difference: the mixed-agent conditions improved learning performance for female participants. This suggests that the proposed dyadic conversational style in this paper influenced learning performance differently by gender. Nonetheless, in interviews, participants reported a greater preference for mixed-agent teams regardless of gender, citing interaction as a key factor in their experience.