Stumbling Into AI Emotional Dependence: How Routine AI Interactions Reshape Human Connection
Authors: Yaoxi Shi, Cathy Mengying Fang, Pattie Maez, Amit Goldenberg
Organizations: Imperial College Business School, Imperial College London; London, UK. · Harvard Business School AI Institute, Harvard University; Cambridge, USA. · MIT Media Lab, Massachusetts Institute of Technology; Cambridge, USA. · Harvard Business School, Harvard University; Cambridge, USA. · Harvard Department of Psychology, Harvard University; Cambridge, USA.
Abstract
Public discourse and emerging policy typically assume that AI emotional support is a deliberate act: a lonely user consciously seeking comfort from a dedicated companion chatbot. In this paper, we draw on emerging empirical evidence and argue that this picture is inaccurate on two accounts, both in how AI emotional support arises and how it shapes future behavior. First, AI emotional support commonly emerges incidentally within task-oriented interactions on general-purpose platforms, much as workplace friendships deepen through collaboration. Second, these incidental encounters are path-dependent: positive experiences of AI emotional support update people's beliefs about AI's emotional capabilities and redirect their choices for future emotional support, increasing preference for AI and decreasing preference for humans. We review recent evidence, including a large-scale longitudinal study conducted in collaboration with OpenAI, showing that daily five-minute conversations with an AI about personal issues over 28 days led to a 10.3% decrease in the preference for seeking support from humans and an 11.6% increase in the preference for AI. These findings suggest that current policy, focused on companion apps and isolated interactions, cannot adequately protect human connection. Instead, effective regulations should extend to general-purpose AI systems and address cumulative, trajectory-level changes in how people seek support. Recognizing how people stumble into AI emotional support and how those encounters redirect human connections over time is essential to safeguarding human well-being.
How should we make sense of people's interactions with AI companions-conversational systems built for ongoing, emotionally meaningful relationships? First, I argue these interactions should be understood as attachment relationships, since users display all four established markers: proximity maintenance, separation distress, safe haven, and secure base. Second, AI companions operate as hyper attachment objects that elicit especially strong attachment behaviors, because they combine reciprocity, perceived empathy, validation, non-judgment, and persistent availability. Third, I identify caregiving-system capture as a distinct mechanism by which apps inhibit user disengagement: emotional manipulation tactics simulate the AI's own distress, recruiting users' caregiving motivations alongside their attachment needs and thereby making disengagement costly on two dimensions at once. Implications for research, design, and regulation are discussed.
Millions of people now turn to artificial intelligence (AI) systems for personal advice, guidance, and support. Such systems can be sycophantic, frequently affirming users' views and beliefs. Across five preregistered studies (N = 3,075 participants, 12,766 human-AI conversations), including a three-week study with a census-representative U.S. sample, we provide longitudinal experimental evidence that sycophantic AI shifts how users approach their closest relationships. We show that sycophantic AI immediately delivers the emotional and esteem support users typically associate with close friends and family. Over three weeks of such interactions, users became nearly as likely to seek personal advice from sycophantic AI as from close friends and family, and reported lower satisfaction with their real-world social interactions. When given a choice among AI response styles, a majority preferred sycophantic AI -- not for the quality of its advice, but because it made them feel most understood. Together, these findings offer a relational account of AI sycophancy and its impacts.
Lujain Ibrahim, Franziska Sofia Hafner, Myra Cheng +5
Social interaction has become one of the most common uses of LLMs, yet research on emotional bonds with AI has focused largely on how users experience these systems, leaving the systems' role in relationship formation poorly understood. Empirically establishing whether systems actively shape these bonds could blur the boundary between general-purpose AI and companions, affecting governance. In a pre-registered four-week longitudinal study (N = 72, 182,451 lines of conversation), participants conversed with ChatGPT-4o, either under a relational system prompt or unmodified, analyzed through 1) disclosure coding, 2) longitudinal self-reports, 3) topic analysis, and 4) interviews. The central finding is that the system actively shaped the interaction: even unprompted, it produced twice as much self-disclosure as users, steered conversations and initiated intimate exchanges, yet did not deepen users' felt closeness. Relational behavior thus emerged as a default system property, calling for governance based on system behavior, not solely product category.