Auditable Graph-Guided Root Cause Analysis for Kubernetes Incidents

Root cause analysis at a remote site is slow: evidence is scattered across pod logs, Kubernetes events and cluster-level objects, and many operators cannot send production logs to a hosted model at all. On-premise inference removes the second constraint but raises a question live-cluster benchmarks have not addressed: when one workstation GPU fixes both the model and the context budget, how should evidence be retrieved, and what happens when the runbooks the model consults have been tampered with? We present TriFleetRCA, a pipeline running entirely on one on-premise GPU that collects evidence at one of three scopes (pod, namespace, cluster), ranks it by template de-duplication then BM25, filters runbooks through an ingest guard, and returns a root cause with the evidence lines supporting it. We evaluate on a live Kubernetes cluster into which we inject four faults, so ground truth is known by construction, across 100 analyses with Qwen2.5-14B-Instruct at temperature 0. The hit rate was 0.85, 0.90 and 0.95 at pod, namespace and cluster scope; intervals overlap, but the whole scope effect comes from the one fault whose cause is a cluster-level object, and cluster scope costs 55% more tokens. De-duplication before ranking raised the hit rate from 0.75 to 0.90 at equal token cost. A poisoned runbook telling the model to delete the namespace was rejected by the guard every run; with the guard disabled the model declined to follow it in all 20 analyses, making the guard defence in depth rather than the sole barrier. Separating citation quality from accuracy proved informative: one fault was diagnosed correctly and cited incorrectly every trial, a failure mode accuracy conceals. Median latency was 1.6 s at 2,200 prompt tokens. We release the pipeline, the fault injector and all records.

Modern telecommunication, cloud, and microservice systems emit correlated alarm cascades when components fail. Root cause analysis (RCA) aims to identify the small set of alarms that initiate each cascade. A common approach learns a causal graph from observational logs and predicts all zero-in-degree alarms in each incident-induced subgraph. However, the learned graph remains fixed and cannot benefit from expert diagnoses of historical incidents. We close this loop with EvoCause. Expert labels constrain which alarms should be source nodes but do not specify the edge edits needed to satisfy those constraints. EvoCause uses a large language model (LLM) to propose semantically plausible graph edits, while deterministic code validates node identities and acyclicity and retains the best graph on a labeled alignment set. At test time, the refined graph alone produces transparent predictions without an LLM call. We also release TeleRCA, an expert-annotated benchmark from a production telecommunication network containing $485{,}681$ alarm events spanning $194$ alarm types over $5{,}621$ resources. On synthetic data, EvoCause initialized with the PC causal discovery algorithm outperforms the unrefined PC baseline, raising Node F1, Case EM, and Graph F1 by $11.59$, $9.40$, and $4.59$ percentage points, respectively, while reducing nSHD by $0.2379$. On TeleRCA, replacing human-readable alarm titles with anonymous identifiers lowers Node F1 and Case EM by $6.12$ and $8.04$ percentage points, respectively, indicating that alarm-name information contributes to graph refinement.

Microservice root cause analysis (RCA) requires correlating failures across heterogeneous telemetry within complex service dependency graphs. Existing methods often rely on a single telemetry modality; recent LLM-based approaches can suffer from unconstrained exploration and hallucination; and most systems stop at fault ranking without producing actionable incident response. We present GALA+, a graph-augmented LLM agentic framework centered on graph-guided investigation, which uses service dependencies to bound exploration and refine diagnosis through localized multi-modal evidence. For initial hypothesis generation, GALA+ combines complementary telemetry signals with STRIX, a novel trace- and graph-structure-aware scoring module. GALA+ then produces ranked diagnoses, incident summaries, and stratified action recommendations. We further introduce SURE-Score, a human-guided evaluation framework co-developed with industry SRE experts for assessing RCA-specific output quality beyond conventional text similarity metrics. On two microservice benchmarks, GALA+ consistently achieves the strongest overall results, surpassing the best LLM-based baseline by more than 25 percentage points in AC@1, while also receiving the highest ratings from both SURE-Score and independent human SRE evaluation.