Naive Visual Memory is Not Enough: A Failure-Mode Study of GUI Agents

Recent GUI agents have made substantial progress in visual grounding and action prediction, yet they remain brittle in long-horizon tasks that require maintaining task state across many interface transitions. Existing agents typically rely on raw history replay or text-only memory, which either overwhelms the model with redundant screenshots or discards localized visual evidence needed for future decisions. To address these limitations, we introduce \textbf{MementoGUI}, a plug-in agentic memory framework that equips MLLM-based GUI agents with \textbf{MementoCore}, a learned controller for online memory selection, compression, and retrieval. Rather than treating interaction history as a fixed context, MementoGUI formulates long-horizon GUI control as an online memory-control problem: working memory selectively preserves task-relevant interface events with textual summaries and ROI-level visual evidence, while episodic memory retrieves reusable past trajectories through learned relevance selection. MementoCore modularizes memory control into specialized operators for step processing, memory compression, episodic writing, and episodic selection, enabling plug-in memory augmentation without finetuning the GUI agent backbone. We further develop a scalable data curation pipeline that converts computer-use trajectories into memory-controller training data, introduce \textbf{MementoGUI-Bench} for evaluating long-horizon decision-making in GUI agents, and design MLLM-based metrics for semantic action matching, task progress, and memory consistency. Experiments on GUI-Odyssey, MM-Mind2Web, and MementoGUI-Bench show that MementoGUI consistently improves GUI agents over no-history, history-replay, and text-only memory baselines, with larger MementoCore backbones further strengthening memory-augmented GUI control.

GUI agents are beginning to operate the web, mobile, and desktop as interactive worlds, where successful control depends on carrying forward visual, procedural, and task-level evidence beyond the fleeting present screen. Yet most agents still treat memory as an external, human-readable artifact: histories are summarized, categorized, retrieved, and reinserted as text or structured records before being encoded again by the policy. This creates a mismatch between the representational form in which experience is stored and the latent embedding sequence over which modern GUI policies actually act. We introduce Mem-W, a series of latent-memory-native GUI agents that treat memory as part of the agent's continuous context rather than as an auxiliary symbolic scaffold. Mem-W weaves both historical trajectories (as experiential memory) and in-session segments (as working memory) into compact memory tokens through a shared trajectory-to-latent compressor. These tokens are woven with the current GUI observation and local context into one continuous embedding sequence, allowing the agent to read successes, failures, and unfinished progress through the same machine-native interface. Mem-W is trained with self-distillation and outcome-aware supervision to preserve decision-relevant state while filtering memory toward evidence that truly supports task success. Across four web and mobile navigation benchmarks, Mem-W consistently improves diverse backbones and memory-enhanced baselines, with gains of up to $+30.0$, suggesting that latent-context-native memory can serve as a scalable foundation for long-horizon GUI agency.

Multimodal GUI agents read an interface through two redundant channels: the rendered pixels of a screenshot and a serialized structure such as a DOM or accessibility tree. Before acting, an agent forms a belief about the current interface state, but existing benchmarks score task success, element grounding, or attack resistance and do not ask whether that belief is drawn from the pixels. We formalize visual state reliance, the attribution of a state belief to pixels, structure, or priors, and measure it with paired single-channel interventions over 310 real web, mobile, and desktop probes. Every probe is scored by deterministic forced choice, with no model-generated item and no model judge. Our central metric is the Perception-Fusion Gap, the fraction of probes a model perceives correctly yet resolves toward structure under conflict. Across five models from three vendors, textual state beliefs defer to structure while image-only accuracy stays near ceiling, and Perception-Fusion Gap is positive for every model; non-text identity, by contrast, stays largely pixel-bound. The substitution is specific to the serialized-text and indexed-action channel, and coordinate-action agents are largely immune. For textual conflicts, a white-box ablation traces the effect to a single copied structural value, and in two live environments the conflict drives wrong actions and real task failure. Visual state reliance therefore gives a measurable diagnostic of whether agent state beliefs are visually grounded, and the errors it exposes propagate to actions.