Abstracting Cross-Domain Action Sequences into Interpretable Workflows
Authors: Gaurav Verma, Scott Counts
Organizations: Microsoft Corporation
Abstract
Sequential or time-stamped interaction logs provide objective records of digital application usage, yet their granularity and noise often obscure meaningful insights into people's work. Such insights are essential for improving digital products in ways grounded in real-world user interactions. Prior research has applied deep learning models to cluster user actions into high-level activities, but these approaches are highly sensitive to noise and struggle to generalize across applications. To address this limitation, we introduce WorkflowView, a framework that uses large language models (LLMs) to abstract low-level action sequences into high-level activities. We establish the effectiveness and generality of our approach across three distinct, challenging sequential tasks and diverse domains: (a) zero-shot task description reconstruction from browser logs (achieving high semantic similarity, μsim=0.91), (b) few-shot student dropout prediction using MOOC interaction logs (reaching weighted F1=0.90 with only five few-shot examples), and (c) anonymized, privacy-preserving analysis of AI tool integration within document workflows in Microsoft Word. Our work demonstrates that LLM-based abstraction is a robust and efficient path forward for transforming low-level behavioral data into high-level, interpretable, and actionable insights. We also discuss practical considerations for deploying LLM-based inferences within logging infrastructures, including computational efficiency and user privacy.
Logs are ubiquitous in modern systems. Unfortunately, their unstructured nature in flat sequences limits understanding of execution behaviors, hindering effective anomaly diagnosis. To address this, Krone introduces a novel hierarchical log abstraction that transforms flat log sequences into semantically coherent units across entity, action, and status levels. Building on this abstraction, Krone introduces a hierarchical orchestration framework that decomposes flat log sequences into hierarchical execution units and performs modular detection over them. It executes and optimizes the modular detection tasks across levels, enabling precise anomaly detection, localization, and explanation with selective invocation of LLM-based reasoning. In this work, we present Krone-viz, an interactive visualization system based on Krone, which makes hierarchical log analysis interpretable and actionable for software engineers and system operators. Demonstrated on the widely used HDFS benchmark dataset, Krone-viz supports: 1) examining hierarchical decompositions of flat log sequences, 2) inspecting detection results and abnormal segments identified by Krone with LLM-generated explanations, and 3) reusing, reviewing, and revising knowledge generated by LLMs with human-in-the-loop guardrails. The code of Krone-viz is available at https://github.com/LeiMa0324/KRONE_Demo_official, and we deploy a live demo at https://leima0324.github.io/KRONE_Demo_official.
Sequential user behavior modeling is widely adopted in industrial recommender systems; however, significant gaps remain in financial services, where pre-login web interactions and authenticated in-app experiences differ drastically. Specifically, pre-login web users typically explore new products, whereas logged-in app users focus on account servicing. Due to the challenge of cross-channel entity resolution (e.g., matching anonymous web sessions to authenticated mobile accounts), web-based intent signals remain underutilized for post-authentication personalization. Existing methods for capturing web-based intent are often ad-hoc and narrow, lacking the flexibility to support both quantitative downstream recommendations and qualitative understanding at scale. In this work, we propose a scalable and dual-purpose intent prediction framework for web-based interactions and demonstrate its applicability for personalization. Our approach transforms raw web clickstreams into two outputs: a self-supervised Transformer encodes multi-modal clickstreams into a compact session embedding, while an LLM-based taxonomy generation and distillation pipeline produces interpretable intent labels. Our system demonstrates that self-supervised clickstream representations combined with LLM-distilled taxonomies can jointly serve quantitative tasks and qualitative understanding in production: on the mobile homepage tile ranking task, the session embedding improves macro Recall@1 by 1.88% and reduces Log Loss by 13.38% over production baselines. On the user conversion prediction task, the embedding outperforms the LLM labels by 4.3% on micro F1, while the distillation layer delivers interpretable labels at ultra-low latency with only a 7% performance drop.
Desktop interaction streams provide a continuous, privacy-sensitive record of interleaved user tasks. Transforming these streams into task-organized personal logs on-device faces two main challenges: exhaustive Vision-Language Model (VLM) processing strains local resources, and global stream processing causes cross-task context pollution. We present FOCAL (Filtered On-device Continuous Activity Logging), a privacy-first multi-agent system utilizing a unified filter-plan-log architecture. It cascades a lightweight Filter Agent for noise suppression, a text-only Brain Agent for task attribution, a Record Agent for selective visual reasoning, and a task-isolated Memory Agent for context-coherent summarization. Experiments on DesktopBench (comprising 2,572 screenshots across 420 complex sessions) show FOCAL reduces total token consumption by 60.4% and VLM call count by 72.3% versus a baseline, while boosting Key Information Recall (KIR) from 0.38 to 0.61. Crucially, under A→B→A task interruptions, FOCAL maintains Task Acc 0.81 and KIR 0.80, whereas the baseline collapses to Task Acc 0.03. FOCAL pioneers the efficient, on-device summarization of instruction-free desktop streams into multi-perspective personal logs.