Memory Makes the Difference: Evaluating How Different Memory Roles Shape Conversational Agents
Authors: Yuxin Wang, Paul Thomas, Zhiwei Yu, Yuan Gao, Saeed Hassanpour, Soroush Vosoughi, Robert Sim, Nick Craswell
Organizations: 1Dartmouth College · 2Microsoft · †Independent researcher.
Abstract
Prior research on memory mechanism in RAG-based conversational system has emphasized how memory is stored and retrieved. However, far less is known about how memories with different functional roles influence response quality. Specifically, how they shape an agent's responses under varying conversational contexts and whether they lead to substantively different response behaviors. Existing evaluations in conversational system are also largely reference-based, insufficiently capturing the nuances in responses that may address users' preferences differently. In this work, we probe the impact of different memory types in shaping agents' responses. We present a fine-grained taxonomy of conversational memory, classify retrieved memories into different role types, and design a user-centric evaluation framework that simulates user perspectives. Through comparative experiments on long-term datasets and frontier LLMs, our analysis reveal many differentiated effects of memories: e.g., clarifying memory improves responses' factual accuracy and constraint awareness, making them more correct and personalized; irrelevant memory reduces topic relevance and degrades constraint awareness. Despite the power of frontier LLMs, these findings shed light on how different memory types can be leveraged to produce more personalized responses and inspire further research in this direction.
Large language models (LLMs) are increas- ingly deployed as long-horizon conversational agents, motivating growing interest in mem- ory systems. However, existing benchmarks primarily evaluate memory through QA-style probing rather than in-situ conversational usage. We introduce LOCOMO-CONV, a conversa- tional memory benchmark derived from Lo- CoMo with four query styles: dialog, implicit, counterfactual, and composed. Across five rep- resentative memory systems, we evaluate both retrieval recall and end-to-end response qual- ity. Our experiments show that conversational framing exposes substantial retrieval gaps over- looked by QA benchmarks, especially on im- plicit and composed queries, which multi-facet query rewriting narrows for raw-turn mem- ory but not abstractive memory. We further find that strong retrieval does not fully trans- late into response quality, and that implicit queries exhibit silent grounding, where mem- ory improves contextual grounding without ex- plicitly surfacing the gold fact. These results point to reasoning-based memory elaboration as a promising direction, and we release aux- iliary supportive_memory annotations captur- ing conversationally useful context beyond the original gold evidence.
Large Language Models (LLMs) lack persistent memory for long-term personalized conversations. Existing graph-based memory systems suffer from information dilution, absent provenance tracking, and uniform retrieval that ignores query context. We introduce MemORAI (Memory Organization and Retrieval via Adaptive Graph Intelligence), a framework that integrates three innovations: selective memory filtering with dual-layer compression to retain user-persona-relevant content, a provenance-enriched multi-relational graph tracking factual origins at the turn level, and query-adaptive subgraph retrieval with Dynamic Weighted PageRank that applies query-conditioned edge weighting. Evaluated on LOCOMO and LongMemEval benchmarks, MemORAI achieves state-of-the-art performance in memory retrieval and personalized response generation, demonstrating that selective storage, enriched representation, and adaptive retrieval are essential for coherent, personalized LLM agents.
Long-term memory enables language model agents to support personalized interactions, but it remains unclear when available memories warrant integration into responses. Existing memory evaluations emphasize retrieval accuracy and downstream task utility, while overlooking whether retrieved sensitive memory content is warranted in the current turn. We introduce RBI-Eval, a controlled measurement study built around a probe set that compares model behavior with and without access to sensitive memory under identical benign prompts. We evaluate four base LLMs against a matched no-memory reference across four memory-access settings: full-context exposure and three retrieval systems. Our results reveal substantial behavioral divergence. With memory available, the separation score for sensitive-memory integration decreases by 8.9%--26.6% relative to the matched no-memory reference for GPT-5.4-mini, but by 51.1%--82.9% for Claude-Sonnet-4.6, DeepSeek-V4-Flash, and Qwen3.5-9B. Control experiments on DeepSeek and GPT-5.4-mini show this effect is specific to sensitive content, rather than general personalization. Retrieval systems reduce exposure but do not eliminate integration once sensitive memory reaches the generator. These findings suggest safe personalization requires memory-aware decisions at both retrieval and generation time.