SpeechEQ: Benchmarking Emotional Intelligence Quotient in Socially Aware Voice Conversational Models

Despite significant advances in instruction-following and auditory comprehension, the evaluation of Emotional Intelligence (EI) in Spoken Language Models (SLMs) remains confined to rudimentary paralinguistic perception, lacking a systematic, theory-driven cognitive framework. We introduce EmoSBench, the first comprehensive EI evaluation benchmark for SLMs constructed upon the four-branch theoretical model, covering Perceiving, Understanding, Using, and Managing Emotion across ten sub-tasks. Preliminary assessments on EmoSBench reveal a substantial gap: even leading proprietary models like GPT-4o-Audio achieve only 52.6%, significantly trailing human baselines. To bridge this gap, we develop EmoS, a specialized evaluator model optimized via Supervised Fine-Tuning (SFT) and Group Relative Policy Optimization (GRPO). To facilitate its effective training, we curate EmoDialogue, a bilingual dataset providing necessary fine-grained supervision through response pairs with rigorously defined EI gradations. Concurrently, we introduce a reward mechanism integrating a Steep Exponential Accuracy Reward (SEAR) and a Rationale Fidelity Reward (RFR) to enforce precise ordinal scoring and valid reasoning. Experiments demonstrate that EmoS reaches 83.8% accuracy, approaching human-level performance. Furthermore, evaluations on authentic, unconstrained spoken interactions validate its robust real-world generalization, establishing a foundational framework for advancing emotionally intelligent dialogue systems.

Current voice AI benchmarks typically evaluate isolated capabilities such as speech intelligibility, word error rate, or text-based dialogue quality, but they rarely test whether systems harness the acoustic information that distinguishes spoken language from its textual representation. To this end, we introduce the Real World Voice EQ Bench, a multidimensional benchmark for evaluating voice AI across text-to-speech (TTS), speech-to-speech (STS), speech understanding (SU), and automatic speech recognition (ASR). Our evaluations indicate that performance is highly dimension-specific. For TTS, naturalness, expressiveness, identity stability, and reliability are largely independent evaluation dimensions. For STS, access to audio does not guarantee use of vocal affect, and some agents remain largely transcript-driven. For SU, models perform unevenly across paralinguistic tasks. For ASR, real world accent, emotion, noise, and conversational conditions expose failures that are not captured by established clean-speech benchmarks. Together, these results show that voice AI should be evaluated as a profile of acoustic, expressive, interactional, and robustness capabilities rather than by a single aggregate score.

Emotional intelligence (EI), the ability to perceive, understand, and respond appropriately to others' emotional states, is central to human communication, and increasingly important to assess as LLMs assume conversational roles in everyday life. Existing EI benchmarks rely on synthetic prompts, single-turn cases, or third-party annotation. These approaches do not directly measure how models infer and respond to a participant's emotional state over the course of a real conversation. We introduce AttuneBench, a benchmark grounded in 200 genuine multi-turn human-model conversations in which participants conversed with anonymized LLMs and provided turn-by-turn annotations of their emotional state, the model's behavior, and their preferred responses. Across 11 evaluated models, we find that model rankings on emotion recognition, behavioral classification, preference prediction, and judged response quality are largely independent, indicating that emotionally intelligent behavior decomposes into separable capabilities. Preference alignment and response-quality judgments are substantially more model-discriminating than emotion-label accuracy. These results indicate that emotionally intelligent behavior requires predicting what kind of response a specific user wants in context, a distinction that aggregate scoring can obscure and that single-turn or synthetic formats cannot directly capture across turns. AttuneBench provides a framework for assessing each of these capabilities and for diagnosing model-specific strengths and failure modes in emotionally salient conversation.