Real-Time Voice AI Hears but Does Not Listen

Current voice AI benchmarks typically evaluate isolated capabilities such as speech intelligibility, word error rate, or text-based dialogue quality, but they rarely test whether systems harness the acoustic information that distinguishes spoken language from its textual representation. To this end, we introduce the Real World Voice EQ Bench, a multidimensional benchmark for evaluating voice AI across text-to-speech (TTS), speech-to-speech (STS), speech understanding (SU), and automatic speech recognition (ASR). Our evaluations indicate that performance is highly dimension-specific. For TTS, naturalness, expressiveness, identity stability, and reliability are largely independent evaluation dimensions. For STS, access to audio does not guarantee use of vocal affect, and some agents remain largely transcript-driven. For SU, models perform unevenly across paralinguistic tasks. For ASR, real world accent, emotion, noise, and conversational conditions expose failures that are not captured by established clean-speech benchmarks. Together, these results show that voice AI should be evaluated as a profile of acoustic, expressive, interactional, and robustness capabilities rather than by a single aggregate score.

Real-time voice assistants must reason over evolving requests, execute actions, and follow conversational rules. Qwen-Audio-3.1-Realtime brings these requirements together through Think, Act, and Speak and Coordinate. Think combines Core-Cocktail supervised fine-tuning with Multimodality and Multi-Teacher On-Policy Distillation (M$^{2}$-OPD) to transfer language capabilities and develop native audio skills. Act uses self-evolving executable environments and multi-granularity rollouts for Group Relative Policy Optimization (GRPO), teaching the model to use tools, interpret feedback, and complete tasks. Speak and Coordinate aligns how, when, and whether the assistant speaks or acts. We evaluate audio reasoning, multilingual understanding, tool use, conversational behavior, full-duplex interaction, and safety. Compared with Qwen-Audio-3.0-Realtime, 3.1 raises overall task success from 78.4% to 82.0% on our half-duplex speech-to-text adaptation of $τ$-Voice. On speech-to-speech Full-Duplex-Bench v1.5, the response rate to background speech falls from 73.0% to 13.0%. We also present a separate Voice Harness prototype, using Qwen-Audio-3.0-Realtime as its foreground, that extends spoken interaction to persistent tasks through foreground--background coordination and memory.

Voice agents increasingly require reliable tool use from speech, whereas prominent tool-calling benchmarks remain text-based. We study whether verified text benchmarks can be converted into controlled audio-based tool calling evaluations without re-annotating the tool schema and gold labels. Our dataset-agnostic framework uses text-to-speech, speaker variation, and environmental noise to create paired text-audio instances while preserving the original dataset annotations. Based on extensive evaluation of 7 omni-modal models on audio-converted versions of Confetti and When2Call, our framework demonstrates that the performance is strongly model- and task-dependent: Gemini-3.1-Flash-Live obtains the highest Confetti score (70.4), whereas GPT-Realtime-1.5 performs best on When2Call (71.9). On Confetti, the text-to-voice gap ranges from 1.8 points for Qwen3-Omni to 4.8 points for GPT-Realtime-1.5. A targeted analysis of failure cases demonstrates that degradations most often reflect misunderstandings of argument values in the speech. Considering real-world deployment scenarios, we further report text-only results, an ambiguity-based reformulation stress test, and a reference-free LLM-as-judge protocol validated against human preferences. Notably, we find that open-source Qwen3 judges with at least 8B parameters exceed 80% agreement with proprietary judges, supporting privacy-preserving evaluation. Overall, our framework provides a verifiable and reproducible first-stage diagnostic that complements purpose-built audio corpora.