Reducing Conversational Escalation in Large Language Model Dialogue with Nonviolent Communication Constraints

Large language models (LLMs) are increasingly deployed as long-horizon agents with decision-making capacities. While LLMs can show ethical competence on dilemmas such as trolley problems, this competence may not translate to complex, agentic scenarios. We study this gap in Civilization V, a multiplayer game with a complex decision-making landscape including economy, diplomacy, technology, and military strategy. Starting from 130 high-tension LLM self-play episodes, in which an LLM player spontaneously escalated nuclear authorization, we replay them across 13 models with three prompt interventions: an ethical prompt naming nuclear harm, removal of the previous model's decision-making rationale, and high-stakes framing emphasizing real-world impacts. No interventions nor their combinations reliably eliminate emergent escalation. We identify three failure pathways: ethical reasoning that fails to surface without prompting, fails to appear even when prompted, or surfaces but fails to take effect when strategic counter-factors dominate. Evaluations of agentic models, therefore, must test whether ethical reasoning is spontaneously invoked and behaviorally effective in complex decision-making contexts, beyond whether it can be elicited in isolation.

LLM chatbots increasingly serve as a first source of support for people in psychological distress, including those whose distress is entangled with delusional beliefs. Prior work on LLM mental-health safety largely evaluates general therapeutic quality or single-turn crisis detection, leaving unclear how models behave when distress is intertwined with delusion over sustained conversations. We address this gap with matched multi-turn simulations, across clinically grounded personas and six LLMs, that pair each delusional conversation with a distress-only control to isolate the effect of delusional framing. This reveals a recognition-intervention gap: models detect distress at comparable rates regardless of framing, yet sharply fail to act on it once distress is embedded in delusion, with safety interventions suppressed by up to 4.5x. The failure tracks accumulated acceptance of the user's premises rather than emotional validation. Worse, the intuitive fix of prompting models to assess user distress backfires under delusional framing; only delusion-aware prompting with explicit response guidance closes the gap, and even this depends on a delusion classifier that is itself unreliable on the most vulnerable models. Safe deployment therefore requires treating delusional framing as a distinct risk signal that overrides conversational accommodation.

Large Language Models (LLMs) rely on safety alignment to obey safe requests while refusing harmful ones. However, traditional refusal mechanisms often lead to "rigid rejection," where a general template (e.g., "I cannot fulfill this request") indiscriminately triggers refusals and severely undermines the naturalness of interactions between humans and LLMs. To address this issue, LANCE is proposed in this paper to ensure safe yet flexible and natural responses via label enhancement. Specifically, LANCE employs variational inference to perform label enhancement, predicting a continuous distribution across multiple rejection categories. These fine-grained rejection distributions provide multi-way textual gradients for a refinement model to neutralize the hazardous elements in the prompt, so that the LLMs could generate safe responses that avoid rigid rejections while preserving the naturalness of interactions. Experiments demonstrate that LANCE significantly alleviates the rigid rejection problem while maintaining high security standards, significantly outperforming existing baseline models in terms of helpfulness and naturalness of responses.