Existing metrics for factuality and faithfulness evaluate whether an answer is supported or contradicted by its grounding documents, but they fail to capture when both supporting and contradicting evidence coexist. We introduce ConflictScore, a novel metric that quantifies how well a model's response acknowledges conflicting evidence in its grounding documents. Our framework decomposes responses into atomic claims, labels each claim against each grounding document, and then aggregates these labels into two complementary measures: ConflictScore-Count (CS-C), the proportion of claims exhibiting conflicts, and ConflictScore-Ratio (CS-R), the balance between supporting and contradicting evidence. We develop ConflictBench, a benchmark covering diverse forms of conflicts such as ambiguity, contradiction, and divergent opinions, to systematically evaluate our metric. Experiments show that ConflictScore effectively detects overconfident claims across domains and can serve as a corrective feedback mechanism that improves truthfulness on TruthfulQA.
Grounded language-model systems are often evaluated by final answer accuracy, yet a correct answer can be unsupported, drawn from the wrong source, or produced when evidence is insufficient or contradictory. We introduce EviScope, a paired counterfactual benchmark that holds the question fixed while adding, removing, distracting, or contradicting its evidence. EviScope-v1.1 contains 40 four-condition quartets with repaired counterfactual claims and span-level support labels for automatic evaluation. Across 960 gold-blind generations from Qwen2.5-7B, Llama 3.1 8B, and Gemini 3.5 Flash, paired metrics expose model-dependent grounding behavior that answer accuracy hides. On two local open models, an explicit evidence-action gate underperforms vanilla RAG on QCS: 0.15 vs. 0.50 for Qwen and 0.10 vs. 0.375 for Llama. Gemini reaches 0.944 joint success under both prompts, yet still answers 5% of conflict cases after contradiction insertion. EviScope therefore distinguishes unsupported answering, conflict blindness, and wrong non-answer actions rather than scoring answers alone.
Evaluating the factual correctness of large language models (LLMs) is vital for many applications. But are our evaluation tools themselves trustworthy? Despite the rise of factuality-based metrics, their sensitivity and reliability remain underexplored. This paper introduces a meta-evaluation framework that systematically tests these metrics using controlled corruptions of gold standard answers. Our method generates ranked outputs with known degrees of degradation to probe how metrics capture nuanced changes in truthfulness. Our experiments reveal that pipeline-based methods, such as the RAGAS's factual correctness metric, better track degradation than LLM-as-judge approaches. We also propose a new variant of the factual correctness metric that provides a competitive and cost-efficient.
Multimodal Large Language Models (MLLMs) have significantly advanced document understanding, yet current Doc-VQA evaluations score only the final answer and leave the supporting evidence unchecked. This answer-only approach masks a critical failure mode: a model can land on the correct answer while grounding it in the wrong passage -- a critical risk in high-stakes domains like law, finance, and medicine, where every conclusion must be traceable to a specific source region. To address this, we introduce CiteVQA, a benchmark that requires models to return element-level bounding-box citations alongside each answer, evaluating both jointly. CiteVQA comprises 1,897 questions across 711 PDFs spanning seven domains and two languages, averaging 40.6 pages per document. To ensure fidelity and scalability, the ground-truth citations are generated by an automated pipeline-which identifies crucial evidence via masking ablation-and are subsequently validated through expert review. At the core of our evaluation is Strict Attributed Accuracy (SAA), which credits a prediction only when the answer and the cited region are both correct. Auditing 20 MLLMs reveals a pervasive Attribution Hallucination: models frequently produce the right answer while citing the wrong region. The strongest system (Gemini-3.1-Pro-Preview) achieves an SAA of only 76.0, and the strongest open-source MLLM reaches just 22.5. Ultimately, towards trustworthy document intelligence, CiteVQA exposes a reliability gap that answer-only evaluations overlook, providing the instrumentation needed to close it. Our repository is available at https://github.com/opendatalab/CiteVQA.