Prompt Optimization for User Simulation in Conversational Recommender Systems: A Multi-Objective Framework
Authors: Nipun B Nair, Tongtong Wu, Weiqing Wang
Organizations: Monash University, Australia
Abstract
Conversational recommender systems (CRSs) are a core component of next-generation intelligent recommender systems because they enable users to actively elicit preferences, clarify intentions, and adapt recommendations in real time. However, there are two key obstacles in the CRS domain: evaluation and access to training data. Evaluating CRSs through real human studies is more critical than for traditional recommender systems, yet such studies are both costly and time-consuming. Moreover, CRS interaction data are often difficult to obtain for model training due to privacy concerns. Large language model (LLM)-based user simulators have shown promise in addressing both challenges by generating synthetic user interactions for evaluation and training. However, existing approaches suffer from systematic positive bias, data leakage, and limited behavioral diversity, and they rely on brittle manual prompt engineering that requires extensive domain expertise. In this paper, we propose a framework to automatically optimize prompts for LLM-based user simulators in CRSs, simultaneously mitigating these issues. Experimental results demonstrate that the proposed framework achieves improved behavioral alignment with human interaction patterns compared to baseline methods across diverse prompt settings.
Conversational recommender systems (CRS) increasingly rely on user simulators for automated evaluation of sales agents. A key requirement for such simulators is the ability to model human decision-making. However, most existing simulation frameworks do not explicitly model the internal decision process, and LLM-based simulators often exhibit unrealistically strong information-processing capabilities, rarely exhibit the hesitation or decision deferral commonly observed in real consumer behavior, resulting in overly high acceptance probabilities. To address this limitation, we propose Hesitator, a theory-grounded user simulation framework that explicitly models human decision-making under choice overload. The framework introduces a modular Decision Module that separates utility-based item selection from overload-aware commitment decisions. Experiments across multiple user simulation frameworks, domains, sales modes, and LLM backbones show that integrating our module consistently mitigates unrealistic behaviors under increasing overload conditions. Furthermore, Hesitator reproduces established behavioral patterns from psychological economics, demonstrating its ability to model human decision behavior.
Learning to simulate human users in interactive settings could advance the training of agent assistants, evaluation of personalization systems, research in the social sciences, and more. Existing approaches generally do so by training a large language model (LLM) to match a single ground truth response, either by maximizing the log probability or by using a similarity reward. We instead propose Turing-RL: a Turing-Test-based reinforcement learning approach for training user simulator models. Turing-RL uses a discriminative Turing reward with an LLM judge to score how indistinguishable a generated response is from the real user's given the user's history, and the user simulator LLM learns to produce responses indistinguishable from what the user could have said with such rewards. Across two different domains--conversational chat and Reddit forum discussion--we find that Turing-RL consistently outperforms baseline methods on both LLM and human evaluation metrics. Our study suggests that optimizing for indistinguishability, rather than response matching, is effective for learning user simulators.
Yingshan Susan Wang, Cedegao E. Zhang, Linlu Qiu +5
User simulation has long played a vital role in computer science due to its potential to support a wide range of applications. Language, as the primary medium of human communication, forms the foundation of social interaction and behavior. Consequently, simulating conversational behavior has become a key area of study. Recent advancements in large language models (LLMs) have significantly catalyzed progress in this domain by enabling high-fidelity generation of synthetic user conversation. In this paper, we survey recent advancements in LLM-based conversational user simulation. We introduce a novel taxonomy covering user granularity and simulation objectives. Additionally, we systematically analyze core techniques and evaluation methodologies. We aim to keep the research community informed of the latest advancements in conversational user simulation and to further facilitate future research by identifying open challenges and organizing existing work under a unified framework.