Psychological Competence as a Missing Dimension in AI Evaluation

LLM companions are deployed at scale in personally consequential settings, yet poorly evaluated. Existing benchmarks use hand-authored scenarios and prompted simulators, aggregate empathy into one score, and overlook judge biases such as same-family favoritism and scale drift. We introduce CompanionBench, an interactive bilingual benchmark. To our knowledge, it is the first companion benchmark to ground both its scenarios and a trained user simulator in de-identified real-world data. A hidden disclosure gate branches each persona's trajectory on the agent's own behavior, controlling the interaction state space without scripting dialogue. We operationalize ten capabilities derived from 25 theories across psychology and counseling, four of them not graded explicitly by prior work: holding ambiguity, selfobject responsiveness, positive resonance and calibrated challenge. Agents are assessed on two complementary axes: a subjective ten-capability rubric and a deterministic measure of whether deeper disclosure was earned. A cross-family panel dilutes same-family favoritism; an Item Response Theory model separates agent quality from judge severity. Theory fixes what to measure and how personas are structured; real data supply events, history, and profiles -- coverage from theory, authenticity from data. Rankings are reproducible in both languages (rho = 0.996 ZH / 0.953 EN). Evaluating 28 agents reveals capability-level differences obscured by aggregate scores. Emotion regulation and calibrated challenge remain common weaknesses; holding ambiguity discriminates most. Role-play agents rank near the bottom: immersion does not imply relational competence. Across agents, the dominant failure mode is substituting surface warmth for substantive relational support. We will release 500 Chinese-English parallel pairs and the evaluation code.

AI evaluation is undergoing a structural change. Large language models (LLMs) are increasingly deployed as systems that act over time through tools, environments, users, and other agents, while many evaluation practices still inherit assumptions from response-centered benchmarks (e.g., fixed inputs, isolated outputs, and outcome judgments that can be made from a single response). The field has begun to build interactive benchmarks, but the resulting landscape is fragmented: benchmarks differ in what interaction artifacts they admit, how trajectories are scored, and what claims their results support. This position paper argues that interactive evaluation should be treated as a principled evaluation paradigm, not merely a new family of agent benchmarks. Simply adopting previous evaluation paradigms does not suffice. We define evaluation as an autonomous mapping from evidence to judgments, and show that interactive evaluation changes both sides of this mapping: the evidence becomes interaction-generated trajectories, while the evaluation procedure must assess process, recoverability, coordination, robustness, and system-level performance. Building on this definition, we propose a two-axis taxonomy, derive design principles and reporting standards, examine representative scenarios, and analyze how longstanding evaluation challenges reappear at the trajectory level.

Tremendous efforts have been put into evaluating the inclusivity and effectiveness of AI systems across cultures. However, the cultural capabilities considered in much of the literature remain vaguely defined, are referred to using interchangeable terminology, and are typically limited to recalling accurate information about various demographics, regions, and nationalities. To address this construct ambiguity, we draw from Intercultural Communication scholarship and propose a three-level taxonomy of AI-relevant cultural capabilities: Cultural Awareness answers "Does the model know?", Cultural Sensitivity answers "How does it frame its knowledge?", and Cultural Competence answers "Can it adapt as the interaction evolves?". Beyond conceptual clarification, we position this taxonomy as a practical tool for improving the validity and interpretability of AI evaluation in real-world, multicultural settings. Without such construct clarity, evaluation results risk overstating model capabilities and may lead to inappropriate deployment decisions in culturally sensitive contexts.