We propose a framework for the Markov chain (MC) choice model with panel data, including parameter estimation, personalized choice prediction, and personalized assortment optimization. In contrast to the traditional setting, which assumes that each transaction is independently drawn from a random utility model, our framework accounts for dependencies among transactions for the same customer in historical data, captured by partial-ordering preference information. To the best of our knowledge, our framework initiates the study of choice modeling with panel data under MC. As our primary result, we propose novel expectation-maximization (EM) algorithms for MC parameter estimation by incorporating partial-ordering-based customer preference information. On synthetic datasets and the sushi dataset, our EM algorithms outperform the traditional EM algorithm of Simsek and Topaloglu (Operations Research, 66, 2018) and multinomial-logit-based partial-order benchmarks adapted from Jagabathula and Vulcano (Management Science, 64, 2018). As our secondary contribution, we present hardness and computational results for conditional choice prediction and assortment optimization problems. These results complement our estimation framework and clarify the computational landscape of conditional choice and assortment optimization, which may be of independent interest.
Assortment optimization has received active explorations in the past few decades due to its practical importance. Despite the extensive literature dealing with optimization algorithms and latent score estimation, uncertainty quantification for the optimal assortment still needs to be explored and is of great practical significance. Instead of estimating and recovering the complete optimal offer set, decision-makers may only be interested in testing whether a given property holds true for the optimal assortment, such as whether they should include several products of interest in the optimal set, or how many categories of products the optimal set should include. This paper proposes a novel inferential framework for testing such properties. We consider the widely adopted multinomial logit (MNL) model, where we assume that each customer will purchase an item within the offered products with a probability proportional to the underlying preference score associated with the product. We reduce inferring a general optimal assortment property to quantifying the uncertainty associated with the sign change point detection of the marginal revenue gaps. We show the asymptotic normality of the marginal revenue gap estimator, and construct a maximum statistic via the gap estimators to detect the sign change point. By approximating the distribution of the maximum statistic with multiplier bootstrap techniques, we propose a valid testing procedure. We also conduct numerical experiments to assess the performance of our method.
Tabular foundation models (TFMs) generate predictions on structured data via in-context learning, without task-specific estimation. We ask whether TFMs can be effectively applied to discrete choice, a central demand estimation framework in marketing and operations, and find that directly applying TFMs yields limited performance. The gap is structural: TFMs assume row-independent observations, whereas discrete choice is inherently set-valued and subject to persistent consumer preference heterogeneity. We propose a reformulation that encodes both choice-set dependence and individual heterogeneity within a row-based learning framework. Evaluated on a yogurt scanner panel, individual-level heterogeneity encoding is the dominant driver of predictive accuracy. The best reformulation outperforms hierarchical Bayesian estimation by 8% in holdout log-likelihood and 3.6% in hit rate, running 16 times faster, a practical advantage for large-scale demand estimation. The advantage is largest in the medium-data regime (10--40 purchase occasions per consumer), where parametric Bayesian shrinkage most distorts estimates for atypical consumers. Fine-tuning on population choice data provides additional gains for consumers with shallow purchase histories, where in-context learning has limited individual-specific signal to condition on. These results establish a principled approach for applying foundation models to consumer choice problems more broadly.
We study a dynamic assortment problem on a two-sided service platform with incomplete information and heterogeneous customers in a discrete-time setting. In each period, a customer arrives seeking service, and the platform chooses an assortment of sellers to display. The customer then proposes a transaction to at most one seller in the assortment according to a multinomial logit choice model. After a fixed number of periods, sellers review the proposals they have received and each chooses at most one customer according to another multinomial logit choice model, after which the cycle repeats. A key challenge is that the platform does not know the choice-model parameters of either customers or sellers in advance. To our knowledge, this is the first study of a dynamic assortment problem in which both sides' choice parameters are unknown. We develop a data-driven algorithm that learns these parameters while optimizing the platform's objective over time. We evaluate performance using regret, which measures revenue loss relative to a clairvoyant benchmark that knows all parameters and customer arrivals in advance. We show that the algorithm's worst-case regret grows polylogarithmically over time, and we derive a matching lower bound, establishing its rate optimality.